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Top positive review
Jan 8, 2024
Verified review
ordered 10ft cork handle fishing rods before Christmas and a few other bits. a small issue arose where the stock did not match the order. I was informed straight away and was asked would I like a refund or an alternative. I trusted the shop to pick out the relevant match for what i ordered as a replacement and the guys couldn't have been nicer. sometimes when in no rush for orders it is great to deal with genuine people who are there to help. i highly recommend this shop and i have never had issues with them i also find their deliveries to Ireland very fast and reasonably priced. kudos to stephanus for all the help
Fishing tackle arrived broken. The tip was sticking out of the box and was missing the last 15 cm. Contacted their sales team who asked me to contact their return department, filled out all the required forms online. NEVER heard back from them. Utterly dissapointed and will NEVER buy from then EVER again. I'm now buying from a company BASED in Ireland, not from the Netherlands. At least I'm now de
Messaged fishmeal to ask about returning an item very poor response again contacted fish deal as the product was faulty and wanted to return for refund no response
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Apr 21, 2024
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took 2 weeks to ship rood its not from ireland as its says ie but from holland
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9 days ago
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Apr 26, 2024
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Apr 22, 2024
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Apr 17, 2024
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Apr 16, 2024
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Mar 20, 2024
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Fishing tackle arrived broken + Ignored me!
Fishing tackle arrived broken. The tip was sticking out of the box and was missing the last 15 cm. Contacted their sales team who asked me to contact their return department, filled out all the required forms online. NEVER heard back from them. Utterly dissapointed and will NEVER buy from then EVER again. I'm now buying from a company BASED in Ireland, not from the Netherlands. At least I'm now de
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Answer by Fishdeal.ie
Mar 28, 2024
Hi,
Thank you for your review.
We have looked into this and see that the return under guarantee was approved on the 12th of March and you were notified. If you did not receive this, please contact our team to help you accordingly.
Kind regards,
Team Fishdeal
Apr 1, 2024
Verified review
Extremely disappointed with delivery service
A false failed delivery was made in this order and had to collect items myself from depot
A formal complaint will be lodged with delivery provider as this is unacceptable as I will be ordering more goods in the future.
Thank you
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Mar 26, 2024
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Massive delay on Shipping and the courier ended up RTS the parcel. The product was then out of stock. Barely and apologie from customer service and no solution provided for the issue/restock date.
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Answer by Fishdeal.ie
Mar 28, 2024
Hi,
Thank you for your review.
We have checked your case with our team and we see that our team asked you what was your desired solution after the parcel was returned by the courier and a product not available for shipment again. You then reply to us asking for the refund of the order.
We apologise for the inconvenience this has caused.
Kind regards,
Team fishdeal
Apr 10, 2024
Verified review
Pin missing from reel handle which i had to source myself, slight blemish on rod where both arts attached. ok, not great.
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Mar 23, 2024
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Scam
1st time ordering and will be the last. 3 weeks nothing received. Over a hundred euro down the drain. Thank you
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Answer by Fishdeal.ie
Mar 28, 2024
Hi,
Thank you for your review.
We have looked into your case and we found that we finally received an update regarding the investigation of your parcel.
Our team will contact you as soon as possible to solve this for you.
Kind regards,
Team Fishdeal
Mar 24, 2024
Verified review
It states 2-5 business days for delivery. It’s been 3 weeks now and I still haven’t received my order.
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Apr 10, 2024
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First order was all wrong received the wrong order
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Apr 12, 2024
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Apr 2, 2024
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Feb 27, 2024
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Your address format on web site is compatible for mainland EU , NOT Ireland ,
House number, street name , city, county, Country, Eircode.
Please amend for for Fishdeal.ie site
Thank you
Delivery concerns can be avoided
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Answer by Fishdeal.ie
Mar 14, 2024
Hi,
Thank you for your review.
We will pass this information to the correct department to be assessed, however, this is the first time we hear about this type of complain.
Our team will their best to ensure deliveries are done to the correct address given in the orders.
Kind regards,
Team Fishdeal.
Feb 23, 2024
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Feb 13, 2024
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COMMUNICATIONS!!!!!!!.
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Answer by Fishdeal.ie
Feb 15, 2024
Hi,
Thank you for your review.
We have looked into your last order and see that our customer service reply to you in good time and manner. We would like to know more about what you mean with our communications.
Please contact our customer service team via email to info@fishdeal.ie and they will help you accordingly.
Kind regards,
Team Fishdeal
Oct 2, 2023
Verified review
received a broken product, a fishing rod. On the day of receipt, I filled out the form for damaged goods on the website. Second week without response((reaction is zero.
Do your job to the end, or don’t undertake to do it at all. Or just write, we will send it to you, and if something breaks along the way, that’s your problem, we are not responsible for that!!!
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