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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are always welcome to contact us at any time via our contact form.
Aug 27, 2023
Verified review
Radon jab 9.0
One of the rear bolts in the swing arm of the bike is damaged because there was a bit of carbon inside of the thread. It took me a half an hour to get the bolt back in and it seems to hold for now.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Is there anything else we can do for you? Please feel free to contact us.
Aug 27, 2023
Verified review
No clear order cancellation instruction in user dashboard, which I could have used to save the shipping cost by appending my first purchase with my second purchase which I did 5 minutes later. Was not a big amount, but still I was not happy about it.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Aug 26, 2023
Verified review
Shipping prices to Sweden are shameful. No other webshop charges that much.
Also, delivery with dpd is painfully slow
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. In our webshop we inform you transparently about the shipping costs in several places, we ask for your understanding!
Aug 25, 2023
Verified review
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for the feedback. We apologize for the slight delay in delivery. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Aug 24, 2023
Verified review
Order# 03082302197
Feedback. Order# 03082302197.
Hello!
I made order # 03082302197 from 3 Aug 2023 14:53:00.
I put 2 stars because order with total price more than ~260 € was not properly packed. Part of goods came damaged.
It's my first order in your store. And impression is negative. Yes you have good prices for some items. But that doesn't gives you right to pack goods so bad.
Let me explain in my parcel i had 2 boxes with Shimano MTB shoes which came with it's own carton box... But all the rest of items like Bell, Muc-off Foam, C02 cartridges, Muc-Off Sponge, Fox mud Guard, Rema Tip Top & Park Tool Super patch kit, Shimano TL-PD40 Pedal Axle Tool where just thrown into the box WITH ONE piece of paper and WITHOUT ANY additional packing material.
As result all those small things are scratched; plastic cover of Muc-Off Foam is broken(see photo); Thread on C02 Cartridges is a damaged (even if it can't be seen on photo it damaged and it can cause deflating in the thread of cartridge pump when you need to use it)
Don't you want to refund the damaged items?
Probably not...
P.s: before, I made a lot of orders at Bike24 and Tradeinn and those seller did not upset me as you did. They send orders packed well, ALWAYS!!!
Take that into consideration, please!
Here is my mail in case if you want answer something:
zakaxperia@gmail.com
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Answer by bike-discount.de/en
Aug 25, 2023
Dear customer, thank you for your feedback. I have reviewed your request. We apologize for the inconvenience. We will contact you again to make sure you get the right solution. Thank you for your understanding.
The last parcel of the shipment has arrived after 2 weeks.
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, unfortunately there were bottlenecks at our shipping service provider due to strongly increased sales. This has slightly increased the delivery time for individual customer orders, we apologize and apologize for the inconvenience.
Aug 21, 2023
Verified review
Issue when paying with Amazon Pay
When paying with Amazon Pay, bike-discount didn’t take the full address from Amazon and the package could not be delivered, so it was sent back. I had to call them and ask for correction and got my package in about 3 weeks
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We are constantly working to improve our services. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Aug 16, 2023
Verified review
Delivery was really slow compared to other bike shops
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Answer by bike-discount.de/en
Aug 17, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Aug 16, 2023
Verified review
Return shipping
It would be great if Bikediscount would offer inverse return shipping method.
High value cross border packages are very expensive for puplic.
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Answer by bike-discount.de/en
Aug 16, 2023
Please understand that we cannot assume the return shipping costs in all cases. In the case of incorrect deliveries and justified complaints, we will of course cover the shipping costs.
Aug 15, 2023
Verified review
please add phone number that is given by the client
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Answer by bike-discount.de/en
Aug 15, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form.
Aug 14, 2023
Verified review
DHL service
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Answer by bike-discount.de/en
Aug 15, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Aug 10, 2023
Verified review
Still waiting for delivery
Mixed experience with the company.
I have ordered some bike parts on 19th July, they dispatched it quite quickly, and it was handed over to delivery company DHL the 21st July.
The parcel has arrived to DHL export center in Feucht the next day. So far so good.
But the latest update was on 23 July, that the parcel was on its way to destination country.
It has been over 2 weeks, when I finally had enough and reached out to customer service. They answered the next day and they are investigating my lost parcel as of now. I hope the issue gets resolved soon and I either receive my parcel or getting reimbursed for my purchase.
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Answer by bike-discount.de/en
Aug 11, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience.
Your issue has been reported, and is being processed. We will get back to you as soon as possible. Until then, we ask for a little patience.
Aug 7, 2023
Verified review
Beter customer service and better information about products on the website details
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customer, thank you for your order and your review. We are very sorry that we obviously could not fully satisfy you. Is there anything else we can do to help you, or would you like to tell us in more detail what did not satisfy you so that we can improve? Please contact us at any time, we are happy to help.
Aug 5, 2023
Verified review
Claims 2-5 days for delivery and it was more like 2 - 3 weeks.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customer, thank you for your order and your review.
We are sorry that there seem to have been delays in shipping. I have checked your details and could see that the shipment was quickly processed by us and handed over to our logistics partner. Obviously, it took a little longer to deliver the item to your more distant delivery country, for which we apologise.
We thank you for your patience and understanding.
Aug 5, 2023
Verified review
Delivery operator to Finland is bad (DPD & Postnord)
Delivery operator to Finland is bad. Slow and unreliable.
Also pricing changes on website after being updated in shopping cart, annoying system since you see at first lower price than it really is.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customers, thank you for your order and your review. We are sorry that there seems to have been some inconvenience with the delivery. A tip: did you know that you can choose between different transport companies?
The amount in the shopping cart may adjust when you check out because the order has to be calculated according to the VAT of the destination country. To see the correct amount right from the start, log in to your customer account right at the beginning of shopping or make sure you select the delivery country correctly. Thank you for your understanding.
Aug 3, 2023
Verified review
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Answer by bike-discount.de/en
Aug 3, 2023
Lieber Kunde, vielen Dank für Ihre Bewertung und Ihre Bestellung! Können wir Ihnen noch irgendwie helfen? Sie können uns gerne jederzeit über unser Kontaktformular kontaktieren.
Aug 1, 2023
Verified review
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Answer by bike-discount.de/en
Aug 1, 2023
Dear customer, thank you for your feedback.
We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we still help you? Please feel free to contact us via our contact form.
Aug 1, 2023
Verified review
communications contact us button doesnt work on website take long to respond.
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Answer by bike-discount.de/en
Aug 1, 2023
Dear customer, thank you for your order and your review. We are sorry that there seem to have been technical difficulties. I have checked your information straight away. The contact form responded flawlessly and quickly in the test. Could it be that you may need to clear cookies and old data in your browser to make it respond faster? Either way, if we can still help you in any way, please feel free to contact us at any time. Thank you for your understanding.
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