I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.
Always great. I bought in 2020 a Radon Render 8.0 Perfekt delivery.
And after that big order for my it didn't stop with upgrade my mtb gear.
I had to have the total cleaning and service kit to keep my bike in perfect condition and many more.....
Bigger rear brake, hub, front fork shaft, chain, helmet, backpack, jersey, gloves,
cap, tools, and so much nice stuff, the have it all.
Also great feedback or solution when you ask for help.
Thanks bikediscount team.
Kockyn.
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9 days ago
A truly reliable online shop. The prices are the lowest i normally find on internet. The only thing i think they could manage are the shipping costs, they are a little bit expensive, particularly to my country, Portugal. Other thing i notice is the changing price accordingly to the shipping country comparing to the same article price sold to Germany.
Apart of that, everything went fine with all my purchases.
I highly recommend this shop.
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12 days ago
I did not receive tracking link for my bikes delivery but issue was solved promptly by the customer service. This was my second bike purchase from Bike Discount, first bike had assembly issues but this one was proper out of the box. I wonder the separate delivery of pedals and side stand, in my opinion they could be delivered together with the bike. In all I'm quite happy with the two eMTB's delivered
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May 19, 2023
Great On-line Shop for MTB
You guys only need more offers on shipping to help with shipping costs. DHL is asking for whatever they want now. That is the only suggestion for improvement.
Besides that, they have all the best parts and brands on MTB you can possibly need. It was the only place (literally on the planet) where I could find my tires.
Great experience, great price, great everything.
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6 days ago
Product offering is very good and competitive. Fast delivery times is astonishing and not taken for granted. This time though the delivery time was a bit longer due to change in delivery model. Usually DHL makes the whole delivery from seller to buyer but this time the Finnish post office took part of delivery. And the Finnish post office is always very slow.
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2 days ago
They do not have a vat scheme in place, unlike many other competitors, so orders coming into the UK will get caught up in customs and will attract duty charges and fees. When the fees are factored in, any apparent cost saving is soon evaporated. Great range of products that are not available as a one stop shop elsewhere so probably worth the hassle.
As a bike enthusiast, I love shopping on bike-discount.de. With a good customer service and an excellent choice of bike parts and accessories its my favorite online shop. Fast shipping also adds up.
It would be great to get notified when items in my cart or wish list change prices. And as any customer would like, more discounts, please :)
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5 days ago
Everything regarding ordering, paying, shipping and handling is great, simple and fast.
I just have a critic because there was an error in my last order when I received wrong item. I was reimbursed for the missing item no problem there. Just I think process of getting to the point of reimbursement could be done better.
Kr,
Danijel
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May 14, 2023
Even if the gear I ordered didn't fit with my need, the shop was good : ship, fast and nice.
I paid throught Amazon and for the sent back I didn't get the shipement page automatically. A small email to the shop and they sent me the doc by email. The refund was on my account few day after the reception.
All good!
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May 4, 2023
My experience with this online store has been very positive. Wide variety of products, good prices, and fast shipping.
So far, nothing negative to mention and I will continue to buy from them.
I think they can improve customer service.
I hope they continue to provide a better and better service.
Recommend.
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11 days ago
I step upon the Bike inn and i found very good prices.
I needed a side bag for my Bike and after i chosen one i saw other sites and Bike inn had the best price. I didn't knew the site but i tried it. I got my order very fast and the item was everything the Bike Inn announced.
Very pleased with the service.
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May 18, 2023
Item are all the time in stock and price is better from professional store only, the only upgrade you can do is packaging, my 2 recent order was damaged because use box too big and item was not enough packed so box arrived destroyed..
But I am really satisfied to order in our shop, thanks so much !
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4 days ago
This was my second purchase and again I am totally pleased with the whole service. Transaction went without any problems. Very fast shipping. And merchandise was 100% conform to th e descripion provided. Definitely this will not be my last order in bke-discount.de :-).
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May 3, 2023
Everything went smoothly, I cancelled one order, no problems except the canceling process is convoluted, it should be more straight forward. I struggled to find the way to cancel. I like that they are using DHL which is most reliable for my address.
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6 days ago
I like how helpful their customer service representatives are. Their prices are also good. The only improvement could be the response time but with a response within 48 hours they are certainly not doing bad compared to the rest of the industry
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8 days ago
Best prices and great service. Only the best parts and fast delivery from Germany to Holland. Only thing is you cannot pay Ideal only bank account or credit card. With bank account it takes a day longer to check the money between the accounts.
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3 days ago
Maybe a little faster delivery could be nice and website can be little bit slow. But , but everything is top-notch. Customer support, quality, feedback, item return policy... I will recommend!! Also best price
And I'm a bike shop owner.
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6 days ago
Los artículos son tal como en la descripción, buena relación calidad precio y rapidez en la llegada del pedido. Biela Deore Shimano 175mm,10v,30T, con su caja de pedalier. Montada en una Trek X Caliber 8 2016. Aconsejo este vendedor.
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7 days ago
I once wrote them about a delay I thought one of my orders has had. Actually it was my fault because I didn’t realise that in the initial mail they had informed me about that. Nevertheless they were so polite and answered me at once.
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