bike-discount.de/en
Reviews:

14,703 reviews in the last 12 months51,736 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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Apr 26, 2024
 Verified review
I don't give a higher score, because in the products I purchased, they charged a higher price than what they presented on the website, which is not correct, nor was there any justification for this.
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your review, the prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser. In any case, the prices displayed in the checkout are correct.
Apr 27, 2024
 Verified review

Not for Overseas orders- TOO SLOW even with DHL

I made an order almost a month ago, paid more for shipping and selected DHL considering that it will be fast, and yet almost a month after and I still don’t know when the items will arrive
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
May 3, 2024
 Verified review

Different prices when looking for a product and when ordering one?!?!

I can not understand why the prices are diferent when I'm just lookink for a product and then when I order one... when I order it the price goes allways up for a couple of percents... why?
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Answer by bike-discount.de/en
May 3, 2024
Dear customer, thank you for your review. We are pleased that you are satisfied with the products you ordered and with the delivery. Let us explain the price adjustment on our website: The price must take into account the VAT of the country of delivery, so there may be some discrepancies. In order to get the correct price displayed, it is best to set your delivery country in our shop directly at the beginning of the order process or log in to your customer account. Then the price should be displayed directly. We thank you for your understanding and wish you much pleasure with the ordered items.
5 days ago
 Verified review

Delay and delay

I ordered bike. Shipping time up to 18 days. more than 22. I texted them. Then bike is packed and should be handled to delivery in 2 days. another 5 and still not handled to dhl.
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Answer by bike-discount.de/en
4 days ago
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. The delivery service will notify you of the delivery shortly. Thank you for your understanding.
May 3, 2024
 Verified review
There was no information about returns from Lithuania being that complicated. Turns out I have to organise shipping pay for that myself and hope that the parcel will reach you.
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Answer by bike-discount.de/en
May 3, 2024
Dear customer, Thank you for your order and for your review. We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently and in details on our website (AGB and FAQs) at any time before making a purchase. We therefore ask for your understanding of our procedure.
Apr 23, 2024
 Verified review

Poor customer service

DHL messed up the delivery but sadly i received very poor feedback from customer service. I still do not have my material and do not know where it is at the moment.
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Answer by bike-discount.de/en
Apr 23, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Apr 27, 2024
 Verified review

Wheelset with damage

Ordered a wheelset which was delivered with damage. Contacted support and still no good compensation has been received after more than two weeks.
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
11 days ago
 Verified review
bike-discount does not offer anymore any kind of posting service for the returns. At least for Finland. So I will not use it anymore.
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Answer by bike-discount.de/en
11 days ago
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Finland for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
Apr 27, 2024
 Verified review
Lack of contact. Over a week to reply on order query. No mention would be import tax on goods. Made them very expensive.
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your feedback. The prices of the items are taxed in the country of destination, as required by law. Unfortunately, we cannot do anything about any customs duties in your country. We therefore ask for your understanding.
6 days ago
 Verified review
Return policy, return costs, delivery experience and poor filtering in the e-shop.
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
13 days ago
 Verified review
Order handling and delivery takes too much time and delivery is also expensive.
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 27, 2024
 Verified review
I have still not received my order which was dispatched on 4th April.
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Apr 25, 2024
 Verified review
Shipping way too slow. The order was sent a week after I ordered it.
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Answer by bike-discount.de/en
Apr 25, 2024
Dear customer, thank you for your feedback. We packed your order within one day and handed it over to our logistics partner. Unfortunately, the delivery actually took a little longer, which is beyond our control. Is there anything else we can do for you? Please feel free to contact us again at any time.
Apr 22, 2024
 Verified review
The bike is payed befor 3 weeks but is not yet by me.
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Answer by bike-discount.de/en
Apr 23, 2024
Dear customer, thank you for your feedback. I have reviewed your case. The last orders were all packed quickly and have been delivered to you on time. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Apr 23, 2024
 Verified review
Abroad shipping is problem. No respond emails!!
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Answer by bike-discount.de/en
Apr 24, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 20, 2024
 Verified review
Item not received, after a month after ordering
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Answer by bike-discount.de/en
Apr 22, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we apologize. We will contact you to ensure that you receive the correct solution. Thank you for your understanding.
3 days ago
 Verified review
- too long delivery - poorly tuned derailleur
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 4, 2024
 Verified review

No communication from the shop

No delivery estimate, no communication.
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Answer by bike-discount.de/en
May 4, 2024
Dear customer, thank you very much for your order and your review. We are sorry that we were apparently unable to fully satisfy you. I have checked your details and unfortunately could not find any communication from your side in our system. We would like to help you: can you please contact us via our contact form or by e-mail? Thank you very much.
Apr 22, 2024
 Verified review
Free return costs, express delivery.
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Answer by bike-discount.de/en
Apr 22, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
11 days ago
 Verified review

Jouni

there is no free return from Finland
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!