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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your feedback. We packed your order within a very short time and also handed it over to our logistics partner. An investigation has already been commissioned and we will inform you as soon as we have the results. You can contact us at any time via our contact form or by e-mail.
2 days ago
Verified review
The retun of the parts is not ok
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Answer by bike-discount.de/en
2 days ago
Dear customer,
Thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Unfortunately, I cannot find any communication from you in our system. You may wish to contact us. We would be happy to help you, thank you very much.
6 days ago
Under review
I still did not receive my order!
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Apr 9, 2024
Verified review
Tax return proces vers cumbersome
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
4 days ago
Verified review
Slow delivery. Good price.
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your order and your feedback. We are sorry that there seems to have been a delay in transportation. We hope you enjoy the products you ordered and remain available for any questions you may have at any time.
6 days ago
Verified review
Great shop great products
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
8 days ago
Verified review
No Delivery cost
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
2 days ago
Under review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your review. We are sorry that you were apparently not satisfied. We are confused: this order was apparently cancelled at your own request. The order, which was placed by you the next day, has already arrived in your country of delivery and will be sent to you shortly. I cannot find any communication from you in our system. If there is anything else we can do to help you, please feel free to contact us at any time.
2 days ago
Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your review. We are sorry that you were apparently not satisfied. We are confused: the order from the previous day was apparently canceled at your own request. This order, which you placed the next day, has already arrived in your country of delivery and will be delivered to you shortly by our logistics partner. DHL Freight will contact you to arrange a delivery date. Unfortunately, I cannot find any communication from you in our system. If there is anything else we can do to help you, please feel free to contact us at any time.
4 days ago
Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
7 days ago
Verified review
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
10 days ago
Verified review
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 19, 2024
Verified review
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Answer by bike-discount.de/en
Apr 19, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 18, 2024
Verified review
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Answer by bike-discount.de/en
Apr 19, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 18, 2024
Verified review
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Answer by bike-discount.de/en
Apr 19, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 16, 2024
Verified review
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Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 15, 2024
Verified review
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Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 12, 2024
Verified review
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Answer by bike-discount.de/en
Apr 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 9, 2024
Verified review
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Answer by bike-discount.de/en
Apr 9, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Apr 8, 2024
Verified review
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
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