Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you very much for your order and your comment. We apologize for the inconvenience caused. I have checked your details and found that the parcel will be delivered today. Thank you for your patience and understanding.
Nov 8, 2023
Verified review
Gift voucher business processes.
My nephew in the UK gifted me (in Germany) a €100 voucher , with a valid voucher code. I used this online from my home in Germany. The payment went through, using the value of the voucher, and the sale was confirmed. One day later, I received an e mail saying the voucher was not valid and the sale was cancelled. This apparently was because of some issue with a voucher bought in the UK and being used in Germany. Piece of nonsense! Then why allow the purchase of a € voucher if it can't be used in a € country!
Report review
Answer by bike-discount.de/en
Nov 9, 2023
Dear customer, thank you very much for your review. We are really sorry for the inconvenience caused. On our website, in our FAQ, we specifically point out that vouchers can only be purchased and used within Germany. We therefore kindly ask for your understanding.
Nov 6, 2023
Verified review
I have almost a month and I didn't received my order. I wrote to support, they said i need to be more patient, after a week I wrote again, they said "yeah, there is a problem", no further updates after that.
Report review
Answer by bike-discount.de/en
Nov 8, 2023
Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information.
If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.
Nov 5, 2023
Verified review
The package did not arrive. The damaged package was returned.
Report review
Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you very much for your order and your review.
We are really sorry that your parcel has apparently been damaged in transit. We will of course help you further. Our customer service has already informed you that we will reship your order. Thank you for your patience and understanding.
Nov 5, 2023
Verified review
Report review
Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Nov 3, 2023
Verified review
Not received yet
A month after my purchase and there’s not a hint of my package. They’re slow to answer and not helping me at all with package tracking.
Report review
Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, many thanks for your order.
We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.
Nov 2, 2023
Verified review
Report review
Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication about a problem in our system from you. If you have any problem with your ordered items, please contact us through our contact form. Thank you for your understanding.
Nov 1, 2023
Verified review
Great shop with plenty of quality items and rapid delivery.
>> Main issue is the website which does not work on google chrome and sometimes refreshes you shopping cart and so you have to start all over again! Otherwise very satisfied, thank you.
Report review
Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Oct 31, 2023
Verified review
Poor delivery option for Croatia!
Report review
Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not fully satisfy you.
Please understand that we cannot offer the same shipping options for all countries. In the interest of our customers, we only offer shipping options for the respective country that can meet our demand for reliable transport. We adjust this on a regular basis. So it is quite possible that we will soon be able to offer more shipping options for your delivery country as well. Thank you for your understanding.
Oct 28, 2023
Verified review
Minimum spend for uk delivery is excessive.
Report review
Answer by bike-discount.de/en
Oct 30, 2023
Dear customer, thank you for your order and feedback. We are sorry that we have not been able to fully satisfy you. Our customers appreciate our excellent prices and the wide range of products available. We calculate our fair order conditions according to the logistical requirements and specifications for each country. This is clearly displayed on our website so that you can make an informed purchasing decision.
Thank you for your understanding.
Oct 27, 2023
Verified review
Great service and pricing, however, very slow dispatch of my ordered bike. An example...I am requested to give my opinion for my order, which I have still not taken delivery of.
Report review
Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We appreciate the compliment and that you are happy to benefit from our excellent prices.
We are really sorry that the delivery of the order took a little longer. I checked your information and could see that the shipment should be delivered today. We are always happy to assist you if there is anything else we can do to help. Thank you for your patience and have fun with your new bike!
Oct 24, 2023
Verified review
Report review
Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 24, 2023
Verified review
More branded clothing goods eg. rapha, norrøna, black diamond
Report review
Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you very much for your order and your review.
We are glad that we can offer you a large number of articles from well-known manufacturers at an excellent price. However, I will be happy to receive your suggestions and pass them on internally. We are always happy to receive feedback from our customers.
Oct 21, 2023
Verified review
Haven't received the product yet (after 3 weeks)
Report review
Answer by bike-discount.de/en
Oct 23, 2023
Dear Customer,
thank you very much for your order and your review. We are sorry that there were delays in the delivery. I have checked your details and could see that the order is on its way and was further processed and loaded today in a depot of the logistics partner. So the shipment is on its way to you and should arrive shortly. If there are still any difficulties, you can of course contact us at any time. Thank you for your patience and understanding.
Oct 20, 2023
Verified review
Report review
Answer by bike-discount.de/en
Oct 23, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 17, 2023
Verified review
If the return is needed the cost of delvery from Finland is high.
Report review
Answer by bike-discount.de/en
Oct 18, 2023
Estimado cliente,
gracias por su pedido y por su comentario.
Nos complace que pueda beneficiarse de nuestros bajos precios. Con el fin de seguir garantizándole los mejores precios posibles, lamentablemente no podemos ofrecer devoluciones gratuitas para todos los países. No obstante, revisamos periódicamente las opciones y le aseguramos que ofrecemos condiciones justas a nuestros clientes. Puede consultar nuestras condiciones de devolución para su país de entrega de forma transparente en nuestro sitio web en cualquier momento antes de comprar. Por lo tanto, le rogamos que comprenda nuestro procedimiento.
Oct 16, 2023
Verified review
Returns are non functional,sad
Report review
Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer,
thank you for your order and for your feedback.
We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding.
Oct 15, 2023
Verified review
Free return is only for a handful of countries
Free return is only available for a small selection of countries (Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and Austria.) not within the EU. That came as a surprise as it is pretty basic feature for other online retailers (ie. Bikeinn) That is OK if you buy bike parts but a big problem if you buy bike clothing. Other than that prices and services are OK.
Report review
Answer by bike-discount.de/en
Oct 16, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and large range of products. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We appreciate your understanding for our approach.
Oct 13, 2023
Verified review
The KCNC 9-52T cassette was flimsy. I bent the 52cog on my first pedal stroke on my first climb. Looking closer at it, the aluminum supports were so thin. It was really a bad product and it reflects poorly that they would try to sell it.
Report review
Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and feedback. We are sorry that the product you ordered was not suitable for you.
We offer a wide range of products from reputable manufacturers. Unfortunately, the requirements for an item are individual and depend on the application. Perhaps another item would better suit your needs?
We would be happy to advise you, we are always at your service.
Oct 13, 2023
Verified review
In de verkoopprijs ll. één FIZIK ZADEL aangekocht en te laat gezien dat dit product bij de concurrentie handel 70€ goedkoper stond geprijsd... wordt ik heel erg triestig van hoor! Hopelijk begrijpen jullie dat ook...! Met sportieve groeten, AGAZ DAN
Report review
Answer by bike-discount.de/en
Oct 16, 2023
Thank you for your order and feedback.
We offer our customers a very large selection of items at an outstanding price.
Did you know that we offer a "Best Price" guarantee on a very large number of items? You can find the conditions on our homepage. (In this case, it is important that you make the Best Price request when placing your order so that we can process the order).
We are sure that we will be able to satisfy you with an interesting offer and excellent prices in the future.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.