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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Big shop, good choice, But bad feedback. Very bad.
Letters often do not respond, or respond late for several weeks.
(I asked questions several times before buying.)
3.07 received a E-bike with defects during transportation.
Posted by a letter with a problem 4.07.
There is no response to the state of 12.07.
P. S. Waiting for an answer to the letter with a problem.
Best regards
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience.
I have checked your details. Apparently your contact was lost due to a system error on our part, we would like to apologize to you very much! Of course we will help you further. I have forwarded your request directly to the appropriate department and we will contact you as soon as possible. Thank you for your patience and understanding.
Jul 12, 2023
Verified review
Faulty product but blamed me instead. No return, no new product…
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there has been some inconvenience. I have checked your information: unfortunately, the picture material sent does not show a defect, but it clearly shows self-inflicted damage. Nevertheless, we can help you further: If you wish to send the item to us for expert inspection by the manufacturer, please contact us again. Thank you for your understanding.
Jul 11, 2023
Verified review
Item never arrived and was not given any explanation as to why. I had to contact the retailer a number of times to resolve the issue.
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience in transit. Unfortunately, the logistics partner could not tell us what the problem was. We are very sorry for this. We have therefore refunded you the amount in full.
Thank you for your understanding.
Jul 10, 2023
Verified review
Ceny jsou přijatelné ale cena dopravy je vysoká, když vracíte do 14 dnů tak to stojí 350 Kč.
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our approach.
Jul 10, 2023
Verified review
Good price, slow delivery
Wide selection of mtb parts with reasonable price. Delivery times were much slower than they estimated. Took 3 work days to ship products that were in stock. EU shipping with dpd is rubbish. They kept the products 4-5 work days in the parcel center at my home town before I got them.
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review. We are sorry that the delivery apparently took a little longer. A tip: with us, as a customer, you can choose between different transport companies. Thank you for your understanding and patience.
Jul 10, 2023
Verified review
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Answer by bike-discount.de/en
Jul 10, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 9, 2023
Verified review
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Answer by bike-discount.de/en
Jul 10, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 7, 2023
Verified review
2 stars because DHL doesn't brings the package to the client, They hands it over to the local post and it wastes too much time. In addition, the cost of DHL is too high so that they do not carry out the complete service.
I haven't received the package yet.
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Answer by bike-discount.de/en
Jul 10, 2023
Dear Customer,
thank you for your order and your review.
In regular shipping with "DHL Paket", the shipment is handed over at the border of the local postal companies. We are sorry that the delivery obviously took a little longer. Probably this also has to do with the necessary customs clearance for delivery to your country. We are working on the option to offer our customers shipping with DHL Express in the future. In this case, the package will then be handed over directly to the customer by DHL.
If we can still help you in any way, please do not hesitate to contact our customer service at any time.
Thank you for your understanding.
Jul 6, 2023
Verified review
So long shipping
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer,
thank you very much for your evaluation. I have reviewed your case: We are sorry that the delivery took longer - your package was sent to a very distant country and transported by various means of transportation. We appreciate your understanding and patience.
Jul 6, 2023
Verified review
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 6, 2023
Verified review
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are always welcome to contact us via our contact form.
Jul 6, 2023
Verified review
Why bike discount bloked SHIMANO TO…
Why bike discount bloked SHIMANO TO AZERBAYCAN ???
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Answer by bike-discount.de/en
Jul 7, 2023
Dear customer, thank you for your order and your feedback.
We are happy to explain why there may be order restrictions on products in individual cases:
Some companies have exclusive distribution rights outside Europe, so we are not allowed to distribute certain brands outside Europe.
For further questions, please feel free to contact us at any time via our contact form.
Jul 4, 2023
Verified review
Title
I'm too lazy to explain right now. If someone actually reads that please contact me on vferek82@gmail.com and I'll explain. BR
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Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were obviously not completely satisfied. So that we can help you further, please contact us via our contact form. We are happy to be there for you.
Jul 4, 2023
Verified review
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Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 2, 2023
Verified review
Slow delivery. After 3 weeks I’m still waiting
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Answer by bike-discount.de/en
Jul 3, 2023
Dear Customer,
thank you for your order and for your review.
We are very sorry that you are still waiting for your parcel. I have checked your details. We have handed over the two shipments to our logistics partner in a timely manner. One shipment has already been delivered to you. Unfortunately, one of the parcels is still being processed by the transport company, but is still on its way. We assume that this will be delivered to you shortly. Please feel free to contact us at any time if there is anything else we can do for you, we will be glad to help you.
Thank you for your patience and understanding.
Jul 2, 2023
Verified review
A rigid return policy makes a great shop bad!
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Answer by bike-discount.de/en
Jul 3, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you kindly for your understanding of our procedure.
Jun 30, 2023
Verified review
Buy wheelset and front wheel missing adapter part
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Answer by bike-discount.de/en
Jun 30, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience.
I saw that you have already contacted our customer service. Of course we will help you immediately. Thank you for your understanding.
Jun 30, 2023
Verified review
long time of delivery
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Answer by bike-discount.de/en
Jun 30, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. Apparently our logistics partner took a little longer to deliver to your more distant delivery country, we are really sorry for that.
Thank you for your patience and understanding.
Jun 29, 2023
Verified review
Bosch Kiox user manual was missing from delivery
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Answer by bike-discount.de/en
Jun 29, 2023
Dear Customer,
thank you for your order and your feedback. We are truly sorry for the inconvenience. Unfortunately, I could not find any communication from your side in our system. Please feel free to contact us at any time so that we can help you further. We appreciate your understanding.
Jun 28, 2023
Verified review
Shipping to the US takes an eternity
The shipper they use doesn't process shipments to the US very well. It's been over 3 weeks since my order - a simple freehub - and I still haven't received it. I've ordered product from the UK, Germany, China and elsewhere outside the US and never had it take so long.
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Answer by bike-discount.de/en
Jun 29, 2023
Dear customer, thank you for your order and feedback.
Please accept our sincere apologies for any inconvenience. We are shipping the items to your country with one of the best logistics companies in the world. Unfortunately, it takes a little longer due to the different means of transport and customs clearance. The tracking system will tell you that your package should arrive soon. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and patience.
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