bike-discount.de/en

Reviews:

Dear customer, thank you very much for your order and your review. We really have to apologise so much. I have checked your details: There was an error in the system with this article, which we are currently correcting. We are so sorry for the inconvenience caused. Please contact us by e-mail so that we can help you as soon as possible. Thank you for your understanding.

Dear Customer, thank you for your order and feedback. Please accept our apologies for any inconvenience. We explicitly and transparently state in our terms and conditions that there may be costs associated with customs clearance, and we also provide the source where you can obtain more detailed information. The cost of customs clearance depends on a number of factors, including the fees charged by the authorities in the country of delivery. Please understand that it is not technically possible for us to calculate these in advance for each case. Thank you for your understanding.

Dear customer, thank you for your review and your order! We hope you enjoy the articles you have ordered. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your review. Of course, you can also order items from us for selection. However, overly large numbers of returns and larger selection orders cause a great deal of effort - which is why we would like to avoid them in the interests of sustainability. Our common environment will thank us for this attentiveness. We therefore kindly ask for your understanding that in justified individual cases we also approach our customers to find a solution together, as we obviously did in your case. With our experience, we can help in most cases with advice. It is a pity that our approach apparently did not meet with your approval. Most of our satisfied customers give us positive feedback for our sustainable approach.

Dear customer, thank you for your order and your review. Of course, we can understand that the circumstances are inconvenient for you, and we are very sorry for this. However, as you have already written yourself, we have no influence on the customs processing in your country of delivery. I have initiated the processing of your enquiry internally, and you will receive a reply from us shortly. We apologise for the delay. Thank you for your patience and understanding.

Dear customer, thank you for your order and feedback, we apologise that the delivery took a little longer than expected. We are very sorry to hear that you have ordered the wrong item. Is there anything we can do for you? We are always happy to assist.

Dear customer, thank you for your order and your review. We are sorry that the delivery is taking a little longer than expected. After a final, accurate quality control, we prepare the bicycles very carefully for shipment to the country of delivery, so that they arrive safely and securely at our customers. If you have any questions, please do not hesitate to contact us personally. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are sorry that the delivery of the order by our logistics partner took a little longer than expected. We thank you for your patience and hope you enjoy the products you have ordered.

Dear Customer, Thank you for your order and your review. We are sorry that it took a little longer this time. I have checked your details: we handed your order over to our logistics partner on the same day. Unfortunately, it seems to have taken them a little longer to deliver to your country, and we apologise for that. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. We kindly ask for your understanding: You will find the return conditions transparently displayed in our shop. We assure you that we offer our customers fair conditions. Unfortunately, we cannot offer free returns for every country of delivery. However, we regularly check the possibilities and adjust our conditions. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are sorry that there was any inconvenience. We are of course glad that you were able to receive the ordered items intact. I will be happy to forward your feedback to the appropriate department. We hope you enjoy the articles you ordered. Thank you for your understanding.

Dear customer, thank you very much for your order and your review. We apologise very much for the inconvenience. We can of course understand that you were dissatisfied with the long delivery time by our logistics partner. We handed your order over to our logistics partner the next day, but it took them much longer to deliver than is to be expected. This is not the rule and not desirable, but does happen in rare individual cases when delivering to an island in your delivery country. Thank you for your patience and understanding.

Thank you for your order and your review. We are very pleased with the nice appreciation and praise. We are sorry that there has been some inconvenience. Unfortunately, it may happen that the transport by our logistics partner to your delivery country takes a little longer. In addition, we all we always subject all bikes to a subsequent quality inspection and carefully prepare them for shipment. We do apologize for the delay, and thank you for your patience and understanding.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Thank you for your review. We are really sorry for this inconvenience. Indeed, our logistics partner seemed to have problems. We have done everything in our power to ensure that your package is now processed appropriately. I have checked your details: You can see in the tracking that a new status has now been assigned. The package is now finally on its way to the recipient region. We sincerely apologize for the delay. Of course, we are still happy to assist you at any time if you have any further questions.

Dear customer, thank you for your order and your review. We are sorry that it seems to take so long to deliver the goods. I have checked your information: unfortunately, it seems that the shipment is still being processed in customs in your country of delivery. We hope that the processing will be completed soon and the order can be delivered to you. For now, we will have to wait until customs clearance is complete. However, if there are any further delays, please feel free to contact us again at any time and we will of course be happy to assist you. Thank you for your understanding and patience.

Dear customer, thank you for your order and your review. We are deeply sorry that there seems to have been a mistake, and we apologize for the inconvenience. I have checked your information, our customer service is already in contact with you, and we will of course help you further. (May we give you a friendly advice: maybe you should delete the pictures containing personal data of you from the rating, as they are publicly viewable). Please feel free to contact us at any time if you have any queries, we are always happy to help. Thank you for your understanding.

Dear customer, thank you for your order and your review. The feedback of our customers is very important to us, so I have checked in our system what the reason could be: We are pleased that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our procedure. A note on our own behalf, after reading your previous communication with our customer service: We can of course understand that our customers are not satisfied with us in some individual cases and we are always happy to receive criticism, which helps us to improve. However, our employees are always just as happy to receive respectful and polite communication as our customers, thank you very much.

Dear customer, thank you for your order and your review. We are so sorry that there seems to have been some inconvenience. I have checked your information: a shipment with the missing part has already been prepared. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We apologize deeply for the inconvenience that occurred. I have checked your information: we have already offered you an exchange of the item. We appreciate your understanding.