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Reviews:

Dear customer, thank you very much for your order and feedback. Although it is beyond our control, we are very sorry that there seems to have been a problem with the delivery. Unfortunately, our logistics partner is currently unable to tell us exactly where the package is. However, in some cases, packages may not have been scanned correctly in transit or upon delivery. In order to help you, we will need a declaration from you stating that you have not received the parcel. Unfortunately, despite several requests, you have not yet sent this to us. We need this so that we can claim the loss from the courier and arrange a replacement or refund, as we have informed you. Of course we are happy to help. Please send us the necessary documentation now so that we can continue to act on your behalf in this matter. Thank you very much for your understanding.

Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details and could see that you have already been in contact with our customer service. If we can still help you in any way, you are very welcome to contact us again at any time.

Dear customer, thank you for your feedback. Of course, we are sorry that the items you ordered did not fit. We provide the manufacturer's official size charts on our website and will also be happy to advise you without obligation. However, please understand that advice on shoe sizes cannot be given unequivocally as it depends on several individual factors whether a shoe fits, and we cannot guarantee whether you have chosen the right size. Our return conditions are transparently displayed on our homepage. We therefore kindly ask for your understanding.

Dear customer, thank you for your order and your review. We are sorry that you are not completely satisfied. I have checked your request. In fact, the item in your photos corresponds to the ordered item, which we also offer like this in our store. Also with our competitors this article is offered in the same way. So there is no mistake here. Please note that the article is available in different variants. Of course, you as a customer have a right to return within the withdrawal period. However, in this case you bear the return costs from your country of delivery. We inform about this transparently in our store. Therefore, we kindly ask for your understanding. May we help you choose the right product? You can contact us at any time, we will be happy to help you.

Dear customer, thank you for your order and your feedback. We are sorry that you were not completely satisfied. I have checked your details: we processed your order within one day and passed it directly to our logistics partner. It took them only a few days to deliver the parcel to your more distant delivery country. We were well within the delivery time we state in our shop. We therefore thank you for your patience and kindly ask for your understanding.

Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our policy.

Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. May we still help you in any way? Please feel free to contact us via our contact form.

Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. I have checked your details. Apparently your contact was lost due to a system error on our part, we would like to apologize to you very much! Of course we will help you further. I have forwarded your request directly to the appropriate department and we will contact you as soon as possible. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are sorry that we obviously could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we will be happy to assist you.

Dear customer, thank you for your order and your review. We are sorry that there has been some inconvenience. I have checked your information: unfortunately, the picture material sent does not show a defect, but it clearly shows self-inflicted damage. Nevertheless, we can help you further: If you wish to send the item to us for expert inspection by the manufacturer, please contact us again. Thank you for your understanding.

Dear customer, thank you for your order and your review. We are sorry that we obviously could not fully satisfy you. Unfortunately, I cannot clearly see the issue from your description. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we are very happy to assist you.

Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. I have checked your information and could see that our customer service has replied to you. Perhaps there was a technical error with further messages from you? Is there anything else we can do to help you? Please do not hesitate to contact us again. A tip: You are also welcome to contact us by phone.

Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our approach.

Dear customer, thank you for your order and your review. We are sorry that the delivery apparently took a little longer. A tip: with us, as a customer, you can choose between different transport companies. Thank you for your understanding and patience.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your order and your review. It is of course a pity that such an incident has occurred, and we are sincerely sorry for you. I have checked your details: I cannot comprehend the information you share here about your customer account. We always strive to find the best possible solutions for all our customers when a problem arises. However, unfortunately our hands are tied in this case: You have issued the transport company with a full authorisation to deposit the parcel without personal delivery. In this case, you waive all claims if there were any problems with the delivery as a result. Likewise, in this case we cannot assert any claims against the logistics partner on our part and cannot open a delivery complaint. For our part, we therefore recommend all our customers that they give careful consideration to the issue of a delivery permit in this form, because it may be critical. Of course, we are always happy to answer your questions and suggestions, if we can help you further. We appreciate your understanding.

Dear customer, thank you very much for your evaluation. I have reviewed your case: We are sorry that the delivery took longer - your package was sent to a very distant country and transported by various means of transportation. We appreciate your understanding and patience.

Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Dear customer, thank you for your review and your order! We are very sorry that you have to wait so long. I have checked your details: as you can see from the tracking, we have processed your order promptly and handed it over to our logistics partner. Unfortunately, the carrier seems to take a little longer to deliver to your country this time. We are really sorry for that. However, I could see that the package is about to be delivered. Please feel very free to contact us at any time if we can still help you in any way.