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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
This is not my first order with this shop.
In order to lower overall shipping cost I decided to buy few items in one parcel. One of the items that arrived was wrongly labelled by BikeDiscount (other size than I have ordered).
I have instantly written to the shop and asked they send me the correct item I have ordered.
The support response time was very reasonable.
I have been given a label to send the wrong item back, but instead sending me the initially ordered (correct) item, BikeDiscount went more comfortable route for them - they have just refunded me the cost of the returned item and closed the case.
In the end I had to order it somewhere else and pay the shipping cost twice. I think they could have resolved the issue they have caused better than this - especially when a customer requested that and the whole issue wasn't my fault. Be aware of this when placing a multi purchase with this shop.
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake, for which we apologize. We had sent you a return label. Your return shipment has already arrived and has been booked. We apologize for any inconvenience.
Mar 15, 2024
Verified review
A downloadable invoice would be nice
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 14, 2024
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Mar 14, 2024
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Mar 14, 2024
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Mar 14, 2024
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Answer by bike-discount.de/en
Mar 14, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 14, 2024
Verified review
I ordered a parcel, for which I had to pay an additional fee for customs clearance when I received it. I wrote to the support service, the correspondence has been going on for a very long time, it seems that I am answered by incompetent people who do not want to help solve my problem.
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Answer by bike-discount.de/en
Mar 14, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something went wrong and we apologize for this. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 14, 2024
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Mar 14, 2024
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Mar 13, 2024
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Good prices
Delivery price and time
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Mar 13, 2024
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Low price, fast shipping
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Mar 13, 2024
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Faster delivery
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Mar 13, 2024
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Mar 12, 2024
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Mar 12, 2024
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They sold used item as new. After reclamation the approach was very arrogant. I needed to ship the item back and they rejected to send the correct item back until they have investigated the returned item causing at least 3 weeks of additional delay due their own fault.
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Answer by bike-discount.de/en
Mar 12, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 12, 2024
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Mar 12, 2024
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Mar 12, 2024
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Great prices and excellent selection of products. Only complaint is that returns are not free in every EU country.
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