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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Ordering system is perfect. Payment methods could be better. Ideal payment is unfortunately missing only payments by credit card. My credit card was after successful payment without reason rejected by bike-discount, second time it worked well.
➕Great price, quick delivery.
➖No return agreement for Irish customers, very expensive for me to return item.
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer,
Thank you for your order and for your review. It's great that we were able to satisfy you with our service.
We are pleased that you can benefit from our attractive prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before purchasing. We therefore kindly ask for your understanding for our approach.
Mar 22, 2024
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Customers outside Germany can’t use coupons that they include in the package. It’s a nice touch but kind of discriminating.
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Mar 22, 2024
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Delivery was fine, little issue with bike
Delivery was on little longer side, but still fine. I was informed about shipping with working tracking, which is very nice. Bike arrived assembled and well packed in box box, without any damage.
There was issue with package, but eshop fault as screw holes werent retapped after painiting, in combination with low quality screws caused one of the screw to get stuck and snap, which is quite annoying with brand new bike.
Other then that, satisfied.
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Mar 21, 2024
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Answer by bike-discount.de/en
Mar 22, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 20, 2024
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Mar 20, 2024
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Mar 20, 2024
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Bike Discount - eshop
Bike Discount is my preferred bike shop for bike gears and accessories. Good quality products in good market price. Delivery as promised to Finland and always correct product shipped.
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Mar 20, 2024
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Mar 19, 2024
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Mar 19, 2024
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Delay in shipping when items were showing in stock. No accurate delivery date available. Cancelled order with no issues thou.
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Answer by bike-discount.de/en
Mar 20, 2024
Dear customer, thank you for your feedback. Unfortunately, there were bottlenecks with the transport companies. This has slightly increased the delivery time in some cases. We apologize for any inconvenience this may have caused.
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