bike-discount.de/enReviews:
16,650 reviews in the last 12 months60,091 total reviews
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Most relevant positive review
Jan 18, 2024
Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Oct 6, 2024
Verified review
Bike-discount has been a great find for me! I appreciate their focus on affordability, especially since I don't mind if the original packaging is missing. Recently, I encountered a minor hiccup when my parts arrived with signs of prior use and the package had been opened. However, their customer service promptly resolved the issue by sending me a replacement. Overall, I'm pleased with their excellent service and the fast shipping they provide. It's reassuring to know they stand behind their products and are committed to customer satisfaction!
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Oct 3, 2024
Verified review
Sou Brasileiro e Moro em Portugal mas trabalho em vários outros Pais na Europa, sou ciclista amador mas, gosto bons equipamentos para minha bike e desde quando conheci a BIKE DiSCOUNT compro com eles sem problema algum pois chega no prazo e o atendimento on-line e excelente.
Tive um Problema de furto e violação de uma mercadorias nos correios de um Pais aqui na Europa e logo entrei em contado com a equipe da BIKE DISCOUNT e logo o problema foi solucionado.
Eu recomento qualquer compra na BIKE DISCOUNT.
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Oct 18, 2024
Verified review
I recently bought two e-bikes online from Bike-Discount in Germany , and they were shipped to Belgium . The entire process was smooth and efficient, with clear communication and fast delivery. The bikes arrived well-packaged and were easy to assemble. Their quality exceeded my expectations, and I’m very satisfied with the purchase. Highly recommend Bike-Discount for their great service and product quality.
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Oct 11, 2024
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Good communication, assembly , and delivery time.
Good communication and delivery times. The (Radon) bike is nicely built and was pretty much ready to ride right out of the box. Now I just wait for snow for installing spiked tires to be ready for winter-commuting.
Delivery costs to the Nordics have a flat rate, for better or worse. It's fine for larger orders, but for smaller ones competitors often have a slight price-advantage when shipping is included.
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Oct 6, 2024
Verified review
Everything went as promised, the delivery (eBike and via DHL) happened within the estimated timeframe.
It was almost completely assembled, I only had to put a few parts back together. The manual was in German and in English which I was pleasantly surprised with.
In general very satisfied with my order and with the whole process.
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7 days ago
Verified review
packing can be improved more and the PRICE Inquiry system not working
the purchase was smooth and easy as well as shipping speed,the price tag is very competitive with other retailers.
need add more safety to the items packaging,the items inside the box is loose there’s no enough wrapping material to hold it securely
the PRICE Inquiry never work,I applied to 2 of my items I ordered but didn’t work
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2 days ago
Verified review
I purchased a product which was too big and then returned it. I received quick responses from the support team and acknowledgement when the product arrived at their facility. I then received updates on the refund and was very satisfied with the whole experience. I was then able to purchase the correct size also from bike-discount
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Oct 17, 2024
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Exceptional Service and Speed
Bike-Discount is probably my favorite cycling retailer in Europe. They’re always quick to respond, eager to help, and offer some of the best prices and variety of brands available. I’ve ordered from multiple major retailers at the same time, and Bike-Discount consistently processes and ships my order first.
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Oct 3, 2024
Verified review
I order parts from Bike Discount 3 or 4 times a year - their website is superb - informative and comprehensive, stock availability is genereally excellent and turn around of orders is very quick.
On the one occaision I had to return an item the process was efficient and painless - well done.
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VM
Vlad M.
Bucharest
Oct 8, 2024
Verified review
Ich finde den Laden toll
Es hat eine sehr gute Auswahl. Die Preise sind sehr kompetitiv und sie liefern nach Rumänien ziemlich schnell. Ich habe viele Sachen bei denen eingekauft unter anderem auch ein Full-Suspension MTB das sehr gut verpackt nach etwa 3 Wochen bei mir ankam.
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5 days ago
Verified review
I loved everything. Time for order to shipping was very efficient. Shipping was great. Contact with support was most likely the best I've ever had. Within 8 mins I had a perfect answer.
Sad part is that I think I rather shop from this place than a shop in Sweden.
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Oct 13, 2024
Verified review
Refund/Replacement
I had issues with some tyres recently. Bubbles had appeared on them when fitted. I contacted the manufacturer who told me to contact the seller. So I got in touch with the Helpdesk and after a week or two I was sent some brand new replacements.
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13 days ago
Verified review
Excellent products, pricing and delivery
My first experience using Bike Discount from Ireland. Excellent range of products competitively priced and quick delivery. The website was easy to use and payment was easy. No hesitation in recommending or using this company again. Thank you.
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Oct 10, 2024
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Items in stock are actually in stock, so that is good. Shipoing is fast, but a bit pricey compared to other shops. I asked for the price match service on one of tge items and never got any response on that. So not so good on that regard
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Oct 6, 2024
Verified review
This order everything went well, items just like expected, and normal delivery time with DPD courier, unfortunately the order before took more than two weeks for the items to arrive but the problem was with the DHL courier.
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Oct 12, 2024
Verified review
Great customer service and lighting fast feedback
Always had a great experience with B-D while buying but recently I just made a mistake on the product I wanted to buy and they were incredibly fast cancelling my order and giving me the tefund. And this was on a weekend!
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Oct 12, 2024
Verified review
The bike i ordered was not fine tuned - seems like no one actually even tried to ride it, poor assembly quality. Belt drive system was touching the cable, touching the chain guard and was making noises during the ride
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Oct 4, 2024
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Review
Great website, easy to navigate and has lower prices than anywhere else I've found. Selection is a bit limited and often low on stock. But if you can what you need it's usually a great deal! Zero issues thus far.
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8 days ago
Verified review
Great value prices and good quality of selection in items displayed. I was really happy with my last order that I got quite quickly. Very pleased with bike discount and would recommend them to anyone.
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10 days ago
Verified review
Specific brands and items you won't find in similar shops
I like from this online store that they have specific brands and items you won't find in similar shops or even in Amazon or Ali Express Bike Discount has also very good prices and shipping service.
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