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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Great products and prices. Shipping was very delayed (not the fault of bike-discount) and unfortunately took quite a while to get an update. Hopefully this was a once off courier issue, but the investigation could have been better handled.
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Mar 5, 2024
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Mar 5, 2024
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Nearly perfect, but the period of preparing my new ebike before post has been long enough. I have been waiting fore more than 20 days.
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Mar 5, 2024
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Mar 4, 2024
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Your responsiveness has been fantastic and greatly appreciated and the first thing I remember. Also product selection and fair pricing is also noted. Two things could make my buying experience better:
1. Offer a prepaid taxes & duty option to international shipping; and
2. A solution to the inability to North American (i.e., at least Canadian) credit cards as I must make purchase through PayPal. This is not a great inconvenience now but for first-time users it's an obstacle until one is able to find the solution.
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Mar 4, 2024
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Mar 4, 2024
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Mar 4, 2024
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Stickers doesn't correspond to product photos
Wheelset arrived OK. But design/stickers doesn't correspond to product photos on the website.
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Mar 4, 2024
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Mar 3, 2024
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Mar 3, 2024
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Regarding the payment system, even though I tried to pay through Amazon, BD said they did not receive any payment.
Secondly, It wasn't until I revisited the site that I noticed that I could have paid in Pounds instead of Euros, this area could have been clearer.
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your comment. I have checked your case. You have canceled the order at your own request. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Mar 3, 2024
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Transferência
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Mar 3, 2024
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Mar 2, 2024
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 2, 2024
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Mar 2, 2024
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It came as a surprise to me that I could not place an order for the company, indicating delivery to an address other than the company's address. My company is located in Estonia, and I wanted to organize delivery to Latvia for my partners. But I managed to do this only as a private person. Accordingly, I lost the sales tax. This is weird.
As for the rest, there are no complaints about the quality of the goods, packaging, delivery time. Thank you
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Mar 2, 2024
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Good value for money. Sends parts quickly. Nothing thanks again.
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Mar 1, 2024
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Mar 1, 2024
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Mar 1, 2024
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Answer by bike-discount.de/en
Mar 1, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
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