Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I have rated Bike-Discount several times with 5 stars. The latest purchase I have done unfortunately had an issue. The transporter I select among the presented options (DHL) haven’t deliver to my address, not even tried to do so. They went to an access point and notified me to pick-up the goods there. I had to go there, wait for opening time, ask for my parcel (quite large size) and carry it under falling rain walking back to my home. It was first time it happened. I sent DHL a complaint asking for explanation and they not even bother to answer me. Wrong, very wrong attitude and service, not direct responsibility of Bike-Discount but, being a DHL sized customer must claim a top service to regular customers like myself.
Report review
Answer by bike-discount.de/en
Feb 1, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jan 31, 2024
Verified review
Report review
Jan 31, 2024
Verified review
Report review
Jan 31, 2024
Verified review
Bike discount is a good webshop for all kind of bicycling parts. The prices are also sharp and the communication throughout messages and email is well done.
Although i have lately lots of problems with DHL whom is shipping for Bike-Discount. Bike discount is handling the problems well.
Report review
Jan 31, 2024
Verified review
Report review
Jan 30, 2024
Verified review
I buy lots of products from BD and I enjoy doing it. I wasn't happy with my last deal. I got a set of wheels and I realised the same set is wheels was being offered in a different link on the same website for 20 euros cheaper. I asked them about it and the only return I got was it was indeed the same product but they didn't bother that I paid 20 more for it. It was bad for me.
Report review
Answer by bike-discount.de/en
Jan 30, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, we have indeed made a mistake, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Good selection and variety of products and at very reasonable prices. At one occasion I needed the support on a warranty matter and that was handled to satisfaction as well.
Report review
Jan 29, 2024
Verified review
Shipping takes a really long time, as in over 2 weeks just to leave the country. Then it takes 2-3 weeks in country for me to receive the package. As a result, I'm looking for other bike equipment suppliers. There is a high charge for shipping with DHL, and for it to take 4-5 weeks both times is completely unacceptable. Plus, the address entry process, although correct on the bike discount site, resulted in a wrong address when reaching my country both times. That is a fail. Good point is the quality of the products and relatively cheap price. But the cheap price seems to come with poor service.
Report review
Answer by bike-discount.de/en
Jan 30, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.