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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Everything great, but the shop only offers free returns to very few EU countries, excluding other EU countries. So, for an order of more than 500 euros, where I had to return one single item, I had to pay 30euros.
The purchases were of good quality.
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Answer by bike-discount.de/en
Mar 11, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Mar 10, 2024
Verified review
Slow delivery and customer service
The estimated delivery time was not accurate but was more than double. Customer service responds very slowly to inquiries.
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Answer by bike-discount.de/en
Mar 11, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 10, 2024
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Mar 10, 2024
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Mar 10, 2024
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All ok
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Mar 10, 2024
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Mar 9, 2024
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The shipping cost is too high considering the days of the delivery . One week and a half dont seems fair time for fifteen euros
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Mar 9, 2024
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Mar 8, 2024
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Mar 8, 2024
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Top!
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Mar 8, 2024
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De beloofde snelle levering van 1 dag na bestelling werd uiteindelijk meer dan een week na bestelling , en dit voor een simpele buitenband die dan ook nog eens op voorraad bleek . Maar op uitzondering van de levering was de service goed.
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Mar 7, 2024
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The price of bikes compared to competition are really good - lower.
I would recommend to be at least a bit flexible when it comes to adjusting your offered bikes with some component for another one. E.g possibility to change
the brand and type of brakes or to switch the saddle or crankset…
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Mar 7, 2024
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OK
+ Quick delivery.
- Tires on bike not equal to specification (2.1 vs 2.25 inch)
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Mar 7, 2024
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 6, 2024
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Mar 6, 2024
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Shipping cost to other eu contries
Double prices for other contries than germany is unfair
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 6, 2024
Verified review
Ceny sú zaujímavé ,ale po dva krát mi poslali nohavice že štítkom veľkosť 30 a boli 28.ci to bol osud ?neviem,ale príjemné to nieje lebo poštovné do Nemecka je veľké ,takže už len na poštovnom za vratku som dal okolo 40 eur.
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Mar 5, 2024
Verified review
Had no issues. 7-8 orders made so far.
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Mar 5, 2024
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Great variety in stock, reasonable prices, good support, long & expensive delivery
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Mar 5, 2024
Verified review
Excellent products and prices
Great products and prices. Shipping was very delayed (not the fault of bike-discount) and unfortunately took quite a while to get an update. Hopefully this was a once off courier issue, but the investigation could have been better handled.
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