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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 6, 2024
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Mar 6, 2024
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Ceny sú zaujímavé ,ale po dva krát mi poslali nohavice že štítkom veľkosť 30 a boli 28.ci to bol osud ?neviem,ale príjemné to nieje lebo poštovné do Nemecka je veľké ,takže už len na poštovnom za vratku som dal okolo 40 eur.
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Mar 5, 2024
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Had no issues. 7-8 orders made so far.
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Mar 5, 2024
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Great variety in stock, reasonable prices, good support, long & expensive delivery
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Mar 5, 2024
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Excellent products and prices
Great products and prices. Shipping was very delayed (not the fault of bike-discount) and unfortunately took quite a while to get an update. Hopefully this was a once off courier issue, but the investigation could have been better handled.
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Mar 5, 2024
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Mar 5, 2024
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Nearly perfect, but the period of preparing my new ebike before post has been long enough. I have been waiting fore more than 20 days.
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Mar 5, 2024
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Mar 4, 2024
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Your responsiveness has been fantastic and greatly appreciated and the first thing I remember. Also product selection and fair pricing is also noted. Two things could make my buying experience better:
1. Offer a prepaid taxes & duty option to international shipping; and
2. A solution to the inability to North American (i.e., at least Canadian) credit cards as I must make purchase through PayPal. This is not a great inconvenience now but for first-time users it's an obstacle until one is able to find the solution.
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Mar 4, 2024
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Mar 4, 2024
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Mar 4, 2024
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Stickers doesn't correspond to product photos
Wheelset arrived OK. But design/stickers doesn't correspond to product photos on the website.
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Mar 4, 2024
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Mar 3, 2024
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Mar 3, 2024
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No solution for mislabeled item, poor customer service, only positive reviews are published
Bought a tool that does not do what the description says (Freewheel remover that can only remove cassette lockrings, not freewheels). Poor customer service when I try to resolve, operator clearly does not bother to read/understand my comments. I then try to post a review to prevent other customers making the same mistake, but only 5-star product reviews are published.
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer, thank you for your feedback. I have checked your request. Something has really gone wrong. We had sent you a return label. Your return has not yet arrived. Can we still help you? Please do not hesitate to contact us via our contact form. Thank you for your understanding.
Mar 3, 2024
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Transferência
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Mar 3, 2024
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10022400104
Ordered parts on Feb 10. As of March 3, still not here. They sat apparently at an airport for two weeks awaiting booking on a plane. There was no movement until I complained. The next day, they made it on a flight.
Still en route.
I paid, what, $50, for shipping?
I wonder what bike-discount does to make this right …
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Answer by bike-discount.de/en
Mar 4, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
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