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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Leider mittlerweile zu lange Lieferzeiten mit fehlenden Komponenten...
Nachlieferung dauerte dann ebenfalls fast ne Woche und das Projekt konnte nicht zum eigentlichen Zeitpunkt vollendet werden.
Konkurrenz aus Dresden mittlerweile schneller und besser....schade!
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Answer by bike-discount.de/en
Jan 23, 2024
Sehr geehrter Kunde, danke für Ihr Feedback. Ich habe Ihren Fall überprüft. Die letzten Bestellungen sind alle schnell gepackt und sind Ihnen zeitgerecht zugestellt worden. Es tut uns leid, dass Sie offenbar nicht vollständig zufrieden sind. Können wir noch etwas für Sie tun? Kontaktieren Sie uns gerne per E-Mail oder über unser Kontaktformular. Vielen Dank.
Jan 22, 2024
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Good prices, but no free shipping and loyalty program
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Jan 22, 2024
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Competitive pricing, acceptable lead time for shipping, good product range.
Customer service turnaround is disappointing. I logged a question and got zero response.
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Jan 22, 2024
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I ordered brake sram code rsc and was measing a part of brakes.
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Answer by bike-discount.de/en
Jan 22, 2024
Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. Unfortunately, I cannot fully understand the meaning of your feedback and cannot find any suitable communication with you in our system. Is there anything we can do to help you?In this case, please contact us again. We will be happy to help you at any time.
Jan 21, 2024
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shipping cost to Slovenia…
you can lower shipping cost to Slovenia 15 €. If we compar it with shipping cost to Austria 5 €, someone would think slovenian living standard is at the Swiss level. But Slovenia is just few Kilometers further from Austria.
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Answer by bike-discount.de/en
Jan 22, 2024
Dear customer,
thank you for your order and for your review.
We are pleased that you can benefit from our attractive prices. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our shipping conditions for your country of delivery transparently on our website at any time before purchasing and take them into account when making your decision. We kindly ask for your understanding for our policy.
Jan 21, 2024
Verified review
Bike delivered as promised
Bike delivered in a reasonable time, perfectly packed, pre-assembled and as advertised.
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Jan 20, 2024
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I'm so disappointed, that you closed the shipping to Kazakhstan. Now I cannot order some good stuff for my bikes 😭
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Jan 19, 2024
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Jan 19, 2024
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Jan 18, 2024
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Besides the price Jam 8.9
"Besides the price, what I liked the most was the quick communication. In my opinion, I don't know if it was because the purchase date coincided with the holiday season (Christmas and New Year), but the shipping left something to be desired, taking a bit longer than the promised delivery times. However, overall, it went well, with good packaging of the goods and the bike in impeccable condition."
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Jan 18, 2024
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Jan 17, 2024
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Jan 17, 2024
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Order and delivery processes very weak
First order was cancelled by BD because they did not book the credit card Company in time. Second order tentative was done, but delivery time is huge and DPD tracking is totally dark and useless.
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Answer by bike-discount.de/en
Jan 19, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Jan 17, 2024
Verified review
Improvements in packaging and delivery time
I think it's important to improve the delivery time for orders.
The last time I ordered a sram cassette, it came wrapped in bubble wrap. I think that a part like that should come packed in the original box and not the way it came.
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Jan 17, 2024
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Shiping over some price range should be free, everything els is ok.
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Answer by bike-discount.de/en
Jan 18, 2024
Dear customer,
Thank you for your order and your comment.
We are pleased that you can benefit from our advantageous prices. In order to continue to guarantee you the best possible prices, it is unfortunately not possible for us to offer free shipping to all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our shipping conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore kindly ask for your understanding.
Jan 16, 2024
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Kolo je super, pedala bi morala biti ze v osnovi, naj jih posameznik zamenja, ce rabi drugacna.
Cas dostave je predolg.
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Jan 16, 2024
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Jan 15, 2024
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Jan 15, 2024
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Jan 14, 2024
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Good, but not that good...
I've only got good experiences with them, until recently, when they cancelled me an order under "sady circumstances"
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Answer by bike-discount.de/en
Jan 15, 2024
Dear customer, thank you very much for your order and your review. We are delighted that you are generally so satisfied with us. It is therefore a particular pity that there were irregularities this time. I have checked your details: Unfortunately, you have selected the wrong delivery country. This must have been selected correctly for various reasons (tax, shipping costs, correct internal accounting). It is mandatory for the customer to select the correct country of delivery. We therefore ask for your understanding and would be very pleased if we could be there for you again soon, thank you very much.
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