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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your order and for your feedback. We are sorry that we could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Dec 30, 2023
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused and that the shipment was damaged. If the bike has been damaged, please contact us as soon as possible via our contact form so that we can help you further and contact our logistics partner, thank you very much.
Dec 25, 2023
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Answer by bike-discount.de/en
Dec 26, 2023
Dear customer, thank you very much for your feedback. We apologize for the delay. The goods have been delivered in the meantime. Is there anything else we can do for you? Please do not hesitate to contact us. Thank you for your understanding.
Dec 19, 2023
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Answer by bike-discount.de/en
Dec 19, 2023
Dear customer, thank you for your feedback. I have checked your request. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Dec 18, 2023
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you very much for your review. We packed your order within a very short time and handed it over to our logistics partner. It has already been delivered to you. We are sorry that you were not satisfied. Is there anything else we can do to help you? Please feel free to contact us via our contact form.
Dec 17, 2023
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Dec 15, 2023
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Dec 11, 2023
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Answer by bike-discount.de/en
Dec 12, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with?
You are always welcome to contact us at any time via our contact form.
Dec 7, 2023
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Dec 3, 2023
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
Nov 23, 2023
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Nov 13, 2023
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your feedback and enjoy your order.
Is there anything else we can do for you?
You are very welcome to contact us at any time using our contact form.
Nov 5, 2023
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Nov 2, 2023
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Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication about a problem in our system from you. If you have any problem with your ordered items, please contact us through our contact form. Thank you for your understanding.
Oct 24, 2023
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Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 20, 2023
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Answer by bike-discount.de/en
Oct 23, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 9, 2023
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Answer by bike-discount.de/en
Oct 10, 2023
Dear customer, thank you for your review and your order!
We hope you enjoy the articles you have ordered.
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 2, 2023
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Answer by bike-discount.de/en
Oct 4, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Oct 1, 2023
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Answer by bike-discount.de/en
Oct 2, 2023
Dear customer, thank you for your order and your review.
The feedback of our customers is very important to us, so I have checked in our system what the reason could be:
We are pleased that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore ask you to understand our procedure.
A note on our own behalf, after reading your previous communication with our customer service: We can of course understand that our customers are not satisfied with us in some individual cases and we are always happy to receive criticism, which helps us to improve. However, our employees are always just as happy to receive respectful and polite communication as our customers, thank you very much.
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