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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
It took 16 days to package my order prior to delivery. No communication on what the delay was about, leaving us with the anxiety as this was a Christmas present.
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please do not hesitate to contact us again.
Thank you for your understanding.
Dec 23, 2023
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Competetive prices, full of variety and fast shipping but they have very restricted rules like not being able combine any package for two seperate orders given the same day
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Dec 23, 2023
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Dec 22, 2023
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Really poor service. Delayed dispatch, no indication of lengthy lead time at the point of ordering. Outsourced delivery company were extremely poor. I spent hours on the phone and days chasing the delivery. Eventually sent to a city 200 miles away in spite of a clear postcode and address on my invoice. Had to undertake a 400-mile round trip on a Friday night as a result.
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Answer by bike-discount.de/en
Dec 23, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Dec 22, 2023
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Lost parcel, no response
A month after my shipment was sent from you, there is no information and no answer how you proceed in such case
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Answer by bike-discount.de/en
Dec 22, 2023
Dear customer, thank you for your feedback. Unfortunately, delivery is indeed taking an unusually long time, which is beyond our control. An investigation has already been commissioned and we will inform you as soon as we have the results. Thank you for your understanding.
Dec 22, 2023
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Dec 21, 2023
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Dec 21, 2023
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Excellent prices
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Dec 21, 2023
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I liked communication.
having to pay via IBAN is a pain. Should just accept Debit Card or CC for payment
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Dec 20, 2023
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Dec 19, 2023
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Dec 19, 2023
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Dec 19, 2023
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Overall a good shopping experience. However, as an overseas buyer (CZ), I don't like the fact that approx. 5% is automatically added to the price in checkout. Prices should be transparent thoroughout the whole website, not just checkout.
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Dec 19, 2023
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Answer by bike-discount.de/en
Dec 19, 2023
Dear customer, thank you for your feedback. I have checked your request. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
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