bike-discount.de/enReviews:
16,160 reviews in the last 12 months58,037 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
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I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Aug 24, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you very much for your review and order!
We are very sorry that we could not satisfy you completely.
Would you like to let us know how we can help you? You can always contact us using our contact form.
Aug 24, 2024
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Aug 24, 2024
Verified review
The processing time is slow. Waiting 14 days for item on stock is insane. All the responses i got were AI generated and now DHL shipping time is 9 days from Germany to Slovenia? All together almost 1 month for item you had in stock in shipped within EU. By the way I still didnt recieve order.
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Answer by bike-discount.de/en
Aug 26, 2024
Thank you for your order and feedback. We are sorry that the delivery of your order is taking longer than expected. Please note that on our website we have indicated a delivery time of 11-17 days for this item and your country of delivery. We apologize for the delay caused by our logistics partner. I have seen that the shipment has now arrived in your country and a delivery date has apparently been agreed. We can assure you: The responses from our customer service team are not generated by AI, you are talking to real customer service agents.
If you have any further questions, please do not hesitate to contact us again, we are also happy to help you by phone.
Thank you very much for your patience and understanding.
Aug 22, 2024
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No free returns from Sweden
Free returns from Sweden would be appreciated!
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Answer by bike-discount.de/en
Aug 22, 2024
Dear customer,
Thank you for your order and for your review.
We are pleased that you can benefit from our favorable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore appreciate your understanding for our approach.
Aug 22, 2024
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Good range of products, poor shipping policy
Good range of products, reasonable prices, poor shipping policy: higher shipping cost than competitors and slower. This becomes more critical by not allowing different delivery addresses within same country,
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Answer by bike-discount.de/en
Aug 22, 2024
Dear customer,
Thank you for your order and for your review.
We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our delivery conditions for your country of delivery transparently on our website at any time before purchasing. A tip: You can of course specify an alternative delivery address. Please note that you must enter this in the order checkout. Unfortunately, we cannot change the address afterwards. We therefore ask for your understanding for our procedure.
Aug 20, 2024
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Answer by bike-discount.de/en
Aug 21, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Aug 20, 2024
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Answer by bike-discount.de/en
Aug 21, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologise for the delay. Is there anything we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your interest.
Aug 20, 2024
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Due to your misleading information on tour pages concerning sizes I ordered the wrong size. You did not want to stand for the return freight so I had to pay 2x freight without getting the shoes. Very poor service!
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Answer by bike-discount.de/en
Aug 20, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Aug 20, 2024
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Answer by bike-discount.de/en
Aug 20, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Aug 20, 2024
Verified review
Missing products & ridiculous customer support
I ordered 8 products products (550 EUR worth) and got delivered 2 products (less than 200 EUR worth). On top of that, the Assos bib shorts came unboxed and out of the package. Just thrown in the delivery box with some paper. Imagine paying for an iphone and getting it in bulk along with a cable and a box...
The customer support agent asked me for pictures of the delivered box and stopped answering my mails for 2 weeks.
I got to another support via the phone, but agent keeps demanding pictures of the delivered box (at this point 2 weeks from delivery date), like a f***** robot.
As if it would somehow prove that I am missing a saddle, two jerseys and what not. Now I am missing urgent gear for a race, wasting time writing pointless emails and I am down 350+ EUR.
My experience is ridiculous beyond belief!
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Aug 19, 2024
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Na zalogi nimate celoten 105 in ultegra grupset
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Answer by bike-discount.de/en
Aug 20, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Aug 19, 2024
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Pessimo trattamento per un reso
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Answer by bike-discount.de/en
Aug 20, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Aug 19, 2024
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Answer by bike-discount.de/en
Aug 19, 2024
Dear customer, thank you for your order and for your feedback.
Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Aug 18, 2024
Verified review
When you send stuff to the Czech Republic, it means within EU, why you require customs processing?
It's completely unnecessary and it slows down a delivery time.
I ordered several orders and once it goes directly without custom and twice trough customs. When I asked customs officers, why it goes to customs processing, they said that because you guys Bikediscount required it. Why?
Within EU it's nor needed. You should make an order on your distribution dept. guys....
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. We are sorry for the inconvenience caused and we apologize for this. I will pass on your feedback internally for review. We appreciate your understanding.
Aug 17, 2024
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Very slow processing and delivery
Very slow processing and very slow delivery. Bike still not received.
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch,
In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.
Aug 17, 2024
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Very slow processing and delivery
Very slow processing and very slow delivery. Bike still not received.
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch,
In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.
Aug 17, 2024
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Answer by bike-discount.de/en
Aug 19, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Aug 17, 2024
Verified review
POor customer support. Arrogant response. Slow delivery Service DHL.
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you so much for your order and for taking the time to leave us your feedback. We're really sorry that we couldn't make you happy with the delivery to your faraway country. I've checked your communication with our customer service in our system, and I just wanted to let you know that we really appreciate hearing from our customers. We're always happy to help in any way we can! Our customer service team has also responded to you in a friendly manner. We're sorry if there was any confusion along the way. Thank you for your understanding!
Aug 15, 2024
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Answer by bike-discount.de/en
Aug 16, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Aug 15, 2024
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Answer by bike-discount.de/en
Aug 16, 2024
Dear customer, thank you very much for your review and your order!
We are sorry that we could not satisfy you completely.
Would you like to let us know how we can help you? You can always contact us using our contact form.