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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your order and your review. We are sorry that our logistics partner apparently took a little longer to deliver and apologise for the inconvenience caused. We hope you enjoy the items you have ordered.
Apr 1, 2024
Verified review
No parts, no money back, no communication
I have ordered some very specific parts, e.g. a headset for Radon Swoop. I have never received it. Bike Discount has sent the package through DHL, which has contracted another carrier. I have never received the package, even if it appears as delivered.
I have notified the situation to Bike Discount. First, they said they have to sort it with DHL, a process which would take 5 days. 5 days have long been done, I have spoken with Bike Discount on the phone, asking them nicely to either deliver a new package, or refund until this sorts out.
I did not receive any answer. I was continuosly told to wait. I cannot use my bike. I contacted DHL, in order to report the situation my self, I was told it is not their business and that I had to cotact the contractor. I tried for a few hours to contact Cargus, the subcontractor, the line is always busy.
I am currently on the phone with Bike DIscount, I called them for one hour, they are not answering. This is the first time it happens. Was I blacklisted?
In conclusion: no parts, to answers, no refund. I even wrote Bike Discount an e-mail saying I really don t want to write such a review, but still no answer.
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and your review.
We are very sorry for the inconvenience caused. I have checked your details and have arranged for you to receive a reply today with a suggested solution. Of course we will help you! We are grateful for your patience, and we would like to apologise again for the delay in processing your complaint.
Apr 1, 2024
Verified review
It has been the worse service i recieved in years. Unflexible, very unpolite response and the result caused problems to myself.
One and last time i use it.
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. I have checked your details: You had entered your address incorrectly. We have kindly informed you several times that, unfortunately, we are not in a position to adjust the address retrospectively if the consignment is already on its way. We kindly ask for your understanding.
Mar 31, 2024
Verified review
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Answer by bike-discount.de/en
Apr 2, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time. We hope you enjoy your ordered products.
Mar 30, 2024
Verified review
Packet took 6 days to arrive.
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Answer by bike-discount.de/en
Mar 30, 2024
Dear customer, thank you for your order and your review.
We are sorry that there has obviously been some inconvenience.
I have checked your details: We processed your order quickly and handed it over to our logistics partner on the same day it was placed. Unfortunately, it took them a little longer than usual to deliver the parcel - we want to apologize for that.
We hope you enjoy the articles you have bought and would like to thank you for your patience and understanding.
Mar 28, 2024
Verified review
A lot of your equipment is sold out.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review.
We are sorry that the items you requested were not available. We are proud of our wide range of products and our high delivery capacity. In most cases, the item will be back in stock shortly. You are also welcome to contact us directly at any time if you have a question or request regarding an item.
Thank you for your understanding.
Mar 27, 2024
Verified review
Quick order processing and dispatch.
Item, however, appears to be old stock and white possibly used as a demo item (signs of minor wear and and damage).
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review, we are really sorry for the inconvenience caused.
We only sell the product you have purchased as new, so the article should not show any signs of use.
I have checked your details: Unfortunately, I could not find any personal communication from you in our system. May you please contact us so that we can help you further? Thank you for your understanding.
Mar 26, 2024
Verified review
waiting time to recieve product
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Answer by bike-discount.de/en
Mar 27, 2024
Dear customer, thank you for your order and your feedback.
The system always sends you an order confirmation when you order your article. Could it be that this has possibly ended up in your spam folder? Anyway, if you have any questions about the status of your order, please feel free to contact us personally at any time. We are always happy to help you.
Mar 26, 2024
Verified review
Goods recieved with small damage, missing learher logo on the bag, but after claim 10€ minus
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you for your order and your review. We are sorry that you have apparently experienced some inconvenience. I have checked your details: There was indeed a small discrepancy in the finish of this product. We have therefore offered you a full refund on return or compensation if you still wish to keep the item. You wanted to keep the item and opted for compensation.
We apologize again and hope you enjoy the item.
Mar 26, 2024
Verified review
reply to email
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you for your order and your review.
We are sorry that you have not yet received a response to your Email. I have checked your request: unfortunately there was a processing error. We sincerely apologize for this. We have already replied to you and suggested a solution. Of course, we will solve your problem as soon as possible. Thank you for your patience and understanding.
Mar 26, 2024
Verified review
My bike still dont arived
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you very much for your order and your review. We are sorry that it has taken a little longer than expected. We are subjecting your bike to a final, careful check and are preparing it conscientiously for transportation. I have checked your details in our system: we are still within the specified delivery time. Your bike will certainly be ready soon and handed over to our logistics partner. You are also welcome to contact us personally at any time via our contact form if you have any further questions. We are always happy to assist you.
Mar 25, 2024
Verified review
still waiting for my delevery after 4 months and they don't refund me as well only saying they open and investigation and not returning to my emails
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer, thank you for your order and for your feedback.
Due to the political situation, our logistics partner is providing transparent information on its website about the sometimes serious delays. Nevertheless, we are of course very sorry that there are delays on the transport route to your distant country of delivery. We have already commissioned an enquiry with our logistics partner and are waiting to hear back, although this may also take some time. We will inform you as soon as we have received an answer. Of course, we would like to assure you that we will help you in any case. We are still available at any time for your questions and concerns. Thank you for your understanding and patience.
Mar 24, 2024
Verified review
I ordered my bike 26 days ago and it hasn't yet been dispatched. On the positive side the company do respond quickly to my emails asking about my order
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Answer by bike-discount.de/en
Mar 26, 2024
Dear customer, thank you very much for your order and your review.
We are sorry that it has taken a little longer than expected. I have checked your details in our system: the bike is now carefully prepared for shipment and should be handed over to our logistics partner today. Thank you for your patience and understanding. We hope you enjoy your bike.
Mar 22, 2024
Verified review
Great service, poor returns experience.
➕Great price, quick delivery.
➖No return agreement for Irish customers, very expensive for me to return item.
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer,
Thank you for your order and for your review. It's great that we were able to satisfy you with our service.
We are pleased that you can benefit from our attractive prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before purchasing. We therefore kindly ask for your understanding for our approach.
Mar 21, 2024
Verified review
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Answer by bike-discount.de/en
Mar 22, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 21, 2024
Verified review
Not received
Over 3 weeks since I placed my order.
Still not received, stuck in mail system somewhere. Faster shipping from China!
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Answer by bike-discount.de/en
Mar 22, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 20, 2024
Verified review
I didnd receive my parcel. The delivery company, DHL, said that they delivery my purchase to the hotel NOVUM ALDEA BERLIN and the Hotel deny received it. Supposedly MR SHIRINOV, employed' hotel, received my parcel but I talked with him and they said thay he never didn'd received my purchase .So, somebody is lying... all is too weird... and had to came back to my country with muy parcel
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Answer by bike-discount.de/en
Mar 21, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 20, 2024
Verified review
We never received the article, although it was in stock on the website. Uptill now we still didn't receive the refund.
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Answer by bike-discount.de/en
Mar 20, 2024
Dear customer, thank you for your feedback. We are of course sorry that you have not received the product. This was an error on the part of the transportation service provider. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Mar 18, 2024
Verified review
bike sent with a defect
No notification about delivery date from DHL. Bike came with frame defect. I was proposed 75eur voucher what is not in line with European consumer law.
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Answer by bike-discount.de/en
Mar 19, 2024
Dear customer, thank you for your feedback. I have checked your request. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Mar 18, 2024
Verified review
They send me an already known faulty product!
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Answer by bike-discount.de/en
Mar 19, 2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake, for which we apologize. We had sent you a return label. Thank you for your understanding.
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