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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Too slow for orders to be packed and delivered compared to others
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Answer by bike-discount.de/en
Nov 13, 2023
Thank you for your order and feedback. We are sorry that you were not completely satisfied. I have checked your details: You placed your order late on a Friday evening, outside of our opening hours. We handed it over to our logistics partner on Monday. Please note that we are unable to process orders over the weekend. We thank you for your patience and understanding. We hope you enjoy your order.
Nov 10, 2023
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Nov 9, 2023
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Nov 9, 2023
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You need to keep the prices stated in your webshop. Last time, the price changed after I ordered the product and I ended up paying more than the price listed in the webshop!!!
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Answer by bike-discount.de/en
Nov 10, 2023
Dear customer, thank you very much for your order and your comment. We apologize for any inconvenience caused and would like to provide you with the following information. The price may change for two reasons: If you specify the correct country of delivery at checkout, the price will be adjusted with the VAT of the country of delivery. If the price on our website is only lower afterwards, it could be a current price adjustment. We update our prices regularly in order to always offer our customers the best possible price.
Thank you for your understanding.
Nov 9, 2023
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I did not receive the order I placed and paid for
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Answer by bike-discount.de/en
Nov 10, 2023
Dear customer, thank you very much for your order and your comment. We apologize for the inconvenience caused. I have checked your details and found that the parcel will be delivered today. Thank you for your patience and understanding.
Nov 9, 2023
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Nov 9, 2023
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Nov 8, 2023
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Very fast delivery
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Nov 8, 2023
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Good products and fadt delivery
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Nov 8, 2023
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Gift voucher business processes.
My nephew in the UK gifted me (in Germany) a €100 voucher , with a valid voucher code. I used this online from my home in Germany. The payment went through, using the value of the voucher, and the sale was confirmed. One day later, I received an e mail saying the voucher was not valid and the sale was cancelled. This apparently was because of some issue with a voucher bought in the UK and being used in Germany. Piece of nonsense! Then why allow the purchase of a € voucher if it can't be used in a € country!
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Answer by bike-discount.de/en
Nov 9, 2023
Dear customer, thank you very much for your review. We are really sorry for the inconvenience caused. On our website, in our FAQ, we specifically point out that vouchers can only be purchased and used within Germany. We therefore kindly ask for your understanding.
Nov 8, 2023
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Nov 7, 2023
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Reasonable price and collection
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Nov 7, 2023
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Nov 7, 2023
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The price is unrivalled even when you add duty. What would improve the service would be the addition of duty at the shopping basket and therefore reduce price even further by not paying a handling charge at HMRC customs - other companies do this with great success
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Nov 7, 2023
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Excellent price and product
If you're willing to wait a week or two/three the products are fantastic, delivery perfect, quality excellent.
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Nov 7, 2023
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Nov 7, 2023
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Nov 7, 2023
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Goede service.
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Nov 7, 2023
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Triathlonist
Good price-quality, but shipment costs have raisen quite high.
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