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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
An excellent range of product with great prices and super fast shipping to Ireland . what more could you ask for?
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Nov 6, 2023
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Long delivery time without explanation or contact
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and your review. You placed the order for the specified reference on a Saturday, and the shipment was delivered abroad on Tuesday. There was a weekend in between when neither we nor our logistics partner were working. We are sorry that we were unable to meet your expectations. From our point of view, we were quick. We kindly ask for your understanding and hope you enjoy the products you ordered.
Nov 6, 2023
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Nov 6, 2023
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Nov 6, 2023
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Nov 6, 2023
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Broad selection, good prices, quick delivery. Relatively high shipping cost to Scandinavia.
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Nov 6, 2023
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Lowest prices online. Fast shipping, excellent packaging. Definitely recommended site for your online purchases
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Nov 6, 2023
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Favorite bike shop
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Nov 6, 2023
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Nov 5, 2023
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Nov 5, 2023
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Nov 5, 2023
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Awesome selection and great prices
Great shop - awesome selection and great prices! Over the years the shipping speed has varied a bit, but Bike-Discount have been on point in 2023 essentially packing and shipping all of my orders the same day. Never had any issues returning or exchanging items, though I have only ever had to do that 2 or 3 times in about 10 years.
I ordered a product (a frame), but it was dented at the headset so completely useless and had serious problems with the paint. I returned it and received a new one without any excuses or whatsoever. In the mean while the sales price of that frame dropped between ordering and returning (1 week). And even when gently asking it was very clear (read: unfriendly) that there was no discussion possible. Very sad (and shameful) for a company claiming to offer the lowest price.
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and feedback. We are really sorry that you seem to have received a faulty delivery. We work very carefully, but even we are not perfect. I have checked your details: we have of course apologised to you, reclaimed the incorrectly delivered item at our expense and re-delivered the item to you free of charge. Thank you very much for your patience and understanding.
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