Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your feedback. We packed your order within a very short time and also handed it over to our logistics partner. An investigation has already been commissioned and we will inform you as soon as we have the results. You can contact us at any time via our contact form or by e-mail.
11 days ago
Verified review
Report review
11 days ago
Verified review
Poor customer service
DHL messed up the delivery but sadly i received very poor feedback from customer service. I still do not have my material and do not know where it is at the moment.
Report review
Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
11 days ago
Verified review
Good;
-Purchase was easy, website easy to navigate
-Quick shipping
Bad;
-Support is generally pretty slow
-The bike box was beaten to hell; there could have been more support in the box to minimize this time of damage; thankfully, the bike was mostly undamaged.
Report review
12 days ago
Verified review
Report review
12 days ago
Verified review
Good description, fast & honest delivery time.
Report review
12 days ago
Verified review
The bike is payed befor 3 weeks but is not yet by me.
Report review
Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback. I have reviewed your case. The last orders were all packed quickly and have been delivered to you on time. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
12 days ago
Verified review
Report review
12 days ago
Verified review
Report review
12 days ago
Verified review
Report review
12 days ago
Verified review
Report review
13 days ago
Verified review
Report review
13 days ago
Verified review
Report review
13 days ago
Verified review
Report review
13 days ago
Verified review
Products were OK but expected faster delivery.
Shipping times could be better. Emails sent to customer care regarding shipping delays were also slow to respond.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.