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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
In the past when i had orders you send it with dhl in2-3 days. Now i have to wait almost 2 weeks
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Answer by bike-discount.de/en
Oct 9, 2023
Dear Customer, Thank you for your order and your review. We are sorry that it took a little longer this time. I have checked your details: we handed your order over to our logistics partner on the same day. Unfortunately, it seems to have taken them a little longer to deliver to your country, and we apologise for that. Thank you for your patience and understanding.
Oct 6, 2023
Verified review
Quick delivery and good service
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Oct 6, 2023
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Nice shopping experience,and fast delivery
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Oct 6, 2023
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Oct 5, 2023
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Oct 5, 2023
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Fast shipment, excellent contact
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Oct 5, 2023
Verified review
condition of return are horrible. tracking of package with delivery company dont work.
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Answer by bike-discount.de/en
Oct 6, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not fully satisfy you. We kindly ask for your understanding: You will find the return conditions transparently displayed in our shop. We assure you that we offer our customers fair conditions. Unfortunately, we cannot offer free returns for every country of delivery. However, we regularly check the possibilities and adjust our conditions. Thank you for your understanding.
Oct 5, 2023
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Oct 5, 2023
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fast delivery, quality as expected
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Oct 5, 2023
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Good value great service
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Oct 5, 2023
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Preços competitivos, bons prazos de entrega e chegou tudo em excelentes condições.
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Oct 5, 2023
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Nice prices, quick dellivery
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Oct 5, 2023
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Oct 5, 2023
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Oct 5, 2023
Verified review
Positive experience, would 100% recommend
Clear description of the goods, fast delivery. Sharp prices!
Also very good experience with the thoroughness of the customer service.
All in all a very positive experience!
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Oct 5, 2023
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Oct 5, 2023
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very bad packaging of my order. I ordered two suspension forks and they were placed on top of each other without boxes, only wrapped in bags, no cardboard was even placed between them. My order was miraculously not damaged during transportation
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Answer by bike-discount.de/en
Oct 6, 2023
Dear customer, thank you for your order and your review. We are sorry that there was any inconvenience.
We are of course glad that you were able to receive the ordered items intact. I will be happy to forward your feedback to the appropriate department.
We hope you enjoy the articles you ordered.
Thank you for your understanding.
Oct 5, 2023
Verified review
Accurate , fair , good selection
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Oct 5, 2023
Verified review
Reliable seller. If any problems, they will fix it.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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