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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Dec 17, 2023
Verified review
Once I ordered here Fox 36 Performance fork. But I recieved Fox 36 Rhythm fork that is worse than I ordered.
Bike-Discount refused to refund the difference in price.
And we did find no solution for now.
I think Bike-Discount is not very good shop. They don't look what they send
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Answer by bike-discount.de/en
Dec 22, 2023
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, we have indeed made a mistake, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Dec 17, 2023
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Dec 17, 2023
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Ordered shipping from dhl, received by local post.. lowest quality delivery
“Match pricing” complete lie
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Dec 16, 2023
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Dec 16, 2023
Verified review
Better pack the bike
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. We apologize for any inconvenience caused and will forward your information to the appropriate department. We are constantly working on improvements. If there is anything else we can do for you, please do not hesitate to contact us.
Dec 16, 2023
Verified review
A warranty problem is dealt with catastrophically, it has not been resolved
I ordered a Hope tech 4 e4 complete brake set, right and left. A large amount of fluid leaked from both brakes in the package, and the two brake pipes were also different. I will send it back to them for an exchange. They said they would send the brakes back to the manufacturer for investigation. After many weeks, with great difficulty, they returned the unpacked brakes to me, which I had packed in such a way that the brake fluid could not leak out. They didn't even touch it!!! So it's just as wrong now as it was before, since nothing happened with it. They didn't solve the different brake pipes either, instead I got 2 m of the worse ones (I told them that one is of good quality, but the other is much worse and the color is different), I can do what I want with it. I am very disappointed in this company. I feel they don't care about the customer after paying them for the product and having a problem. Communication with them is difficult and cumbersome. A lot of time passed after the complaint before I received the same defective product again. So in the end, my problem was not solved at all, and now they left me alone. I feel cheated because they didn't tell me the truth. They will surely have an answer to this as well, with which they will reassure themselves that they have acted impeccably. But I doubt that.
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, the manufacturer has made an error, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Dec 16, 2023
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Dec 16, 2023
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Helped me with issue DHL
Helped me with a refund, when the problem was with DHL. Problem solved by bike discount
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Dec 16, 2023
Verified review
Very expensive
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find a request from your side in our system. Can we still help you? Please feel free to contact us via our contact form.
Dec 16, 2023
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Dec 15, 2023
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Dec 15, 2023
Verified review
Variety of components. Rare out of stock.
Free shipping after a specific money amount
Filters are not working properly.
I like most things about this shop.
The one thing I'd like to be improve is the delivery times of bicycles.
Other than that, thumbs up!
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Dec 14, 2023
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Dec 14, 2023
Verified review
Overall good bike, but the rear wheel wasn't trued properly
The rear wheel wasn't trued properly, I did it myself. The bike is ok. It is impossible to put a frame lock on XS size frames. After asking for support to deal with this issue, the support I got was more then poor. I told that there was no bell on the bike and that this was a legal must. They promptly send me a bike bell.
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Answer by bike-discount.de/en
Dec 15, 2023
Thank you for your order and your review. We are very pleased that you are so happy with your bike and we hope you enjoy it.
We are very sorry for the inconvenience you have experienced. If there is anything we can do to help, please feel free to contact us again at any time.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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