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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I really like the outlook and filters that the Bike-Discount website provides and as a loyal customer I spend hundreds of euros here every year. Downside: €4,49 for every order under €100. I often have items which are under €100 so I either wait to accumulate enough items to avoid this or search the item at a competitor. Result = bitterness over the fee and loss in sales for Bike-Discount.
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Sep 8, 2023
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Sep 8, 2023
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Very good.
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Sep 8, 2023
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Sep 8, 2023
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Sep 8, 2023
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Best bike shop in EU, great choice if bike accessories and parts. Highly recommended!
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Sep 8, 2023
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You guys just rock! Both the prices, the delivery and the return!
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Sep 8, 2023
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Sep 8, 2023
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Perfect!
Reasonable price! Quick shipment! Perfect. Would definitely order again!
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Sep 8, 2023
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5 ⭐️
Competitive price and excellent service
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Sep 8, 2023
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Ordered a wheelset, got wrong rear wheel
Ordered a wheelset, rear wheel was from different wheelset. To get what I ordered , I need first return wrong rear wheel, wait that shop handles my return and wait that they send correct item for me. First delivery lasted 1,5 weeks, now wrong wheelset is back again in the store (took 1 week). So I expect that I have a wheelset in my bike in riding condition takes total over 1 month :(
No excuses, I have nor heard that they will compensate this for me etc...
First and last order.
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer, thank you very much for your order and your review.
We are of course very sorry for the inconvenience and would like to deeply apologize for this. Please understand that we usually have to receive the faulty item first so that we can check it before we can send a new item. I have checked your details and could see that the replacement item is already on its way to you.
Thank you for your patience and understanding.
If we can still help you in any way, please feel free to contact us again at any time.
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