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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
It's a great shop. Has its flaws in customer service area though...
It's a great shop when it comes to the variety of goods, choice of parts/brands etc. However, the customer service sometimes lacks responsiveness. Some rather simple inquires take quite a long time to be answered. Their response time is slightly better when the communication is in German.
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Sep 4, 2023
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the bike
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Sep 4, 2023
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Better communication and updates about order, two weeks from the order no info, nothing.
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Answer by bike-discount.de/en
Sep 5, 2023
Dear customer, thank you for your order and your review.
We are sorry that we do not seem to have been able to fully satisfy you with our service. I have checked your details: You had contacted our customer service, and they replied the same day, informing you that the bike you ordered was already being processed. To meet our high quality standards, we check every bike and prepare it carefully for shipment.
I could see that the order has now been on its way to your country of delivery for several days and that a delivery date had already been advised by the shipping company for yesterday. The delivery was made within the delivery time stated by us on our website. We hope you enjoy the bike you ordered and are always happy to help if there is anything else we can do for you. Thank you for your patience and understanding.
Sep 4, 2023
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Sep 4, 2023
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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Expensive shipping/bad return policy
Expensive shipping
Bad return policy to spain
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Answer by bike-discount.de/en
Sep 4, 2023
Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs.
Sep 3, 2023
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Sep 3, 2023
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Refund service good
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Sep 2, 2023
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Good relation price/offered products, and good and trustful lead time.
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Sep 2, 2023
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Sep 2, 2023
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shipment processing and delivery should be faster
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Sep 1, 2023
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Sep 1, 2023
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Dismal Shipping experience
Shipping has been dismal. I opted for DHL and paid extra to ensure on time delivery. My package from Germany to Portugal has been in transit for 20 days and is still not delivered. My enquiries with Bike Discount are responded many days after my queries, and are often vague. I doubt I will buy from BD again or recommend them as a reputable site.
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Answer by bike-discount.de/en
Sep 4, 2023
Dear customer, thank you for your feedback. Please accept my apologies for the delay. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
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