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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Very good price for very good shoes, and quick delivery! Thank you! :)
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Oct 7, 2023
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PVery slow delevery
Very slow delevery. Nice Price, Nice shoes
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and your review.
We are sorry that the delivery of the order by our logistics partner took a little longer than expected. We thank you for your patience and hope you enjoy the products you have ordered.
Oct 7, 2023
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Oct 7, 2023
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Nice selection of the major brands to competive prices.
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Oct 6, 2023
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Oct 6, 2023
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The price was very competitive. The package arrived beautifully arranged to make the unboxing lovely. Small dislike: the parcel was stuck at customs in Germany for 1-2 days because my postal code was outstanding - I had put it on the original order, so it's not clear if it's a double check from DHL or whether your company forgot to upload it on the DHL system.
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Oct 6, 2023
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Before I receive the order within 10 days, which is good.
Now and since last year it takes a month to reach destination, if no further delays...
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Oct 6, 2023
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In the past when i had orders you send it with dhl in2-3 days. Now i have to wait almost 2 weeks
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Answer by bike-discount.de/en
Oct 9, 2023
Dear Customer, Thank you for your order and your review. We are sorry that it took a little longer this time. I have checked your details: we handed your order over to our logistics partner on the same day. Unfortunately, it seems to have taken them a little longer to deliver to your country, and we apologise for that. Thank you for your patience and understanding.
Oct 5, 2023
Verified review
condition of return are horrible. tracking of package with delivery company dont work.
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Answer by bike-discount.de/en
Oct 6, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not fully satisfy you. We kindly ask for your understanding: You will find the return conditions transparently displayed in our shop. We assure you that we offer our customers fair conditions. Unfortunately, we cannot offer free returns for every country of delivery. However, we regularly check the possibilities and adjust our conditions. Thank you for your understanding.
Oct 5, 2023
Verified review
very bad packaging of my order. I ordered two suspension forks and they were placed on top of each other without boxes, only wrapped in bags, no cardboard was even placed between them. My order was miraculously not damaged during transportation
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Answer by bike-discount.de/en
Oct 6, 2023
Dear customer, thank you for your order and your review. We are sorry that there was any inconvenience.
We are of course glad that you were able to receive the ordered items intact. I will be happy to forward your feedback to the appropriate department.
We hope you enjoy the articles you ordered.
Thank you for your understanding.
If you are not in the hurry, this is one of the best bike shops. If you are ordering a bike to be shipped abroad, prepare for one moth waiting, even if the bike is in the stock, when ordering. Two latest orders of bikes, it has been quite precise one moth total delivery time. First two weeks for packing and then two weeks for delivery with DHL.
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Answer by bike-discount.de/en
Oct 4, 2023
Thank you for your order and your review.
We are very pleased with the nice appreciation and praise. We are sorry that there has been some inconvenience. Unfortunately, it may happen that the transport by our logistics partner to your delivery country takes a little longer. In addition, we all we always subject all bikes to a subsequent quality inspection and carefully prepare them for shipment.
We do apologize for the delay, and thank you for your patience and understanding.
Oct 3, 2023
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Oct 3, 2023
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Good and quick service, but it would be much better if customer had the capability to amend or cancel their order without having to go through support.
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