Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Everything is great, except you NEVER add the phone number to my address (Romania), so I NEVER get notified by the courier about my delivery (5+ orders already)
Report review
Aug 9, 2023
Verified review
Cheap price
No instructions or original packaging
Report review
Aug 9, 2023
Verified review
Report review
Aug 8, 2023
Verified review
Romel
I like: quick response, info flow, lead time was shorter that declared.
Dislike: The bike had some technical faults > bent derailleur hook, frayed end of steel cable for shifting gears, front shock absorber side rubbed off in transport (minor detail), damaged steel cable grommet (plastic element where the cable enters the bicycle frame) for saddle height adjustment.
Report review
Aug 8, 2023
Verified review
Report review
Aug 8, 2023
Verified review
Report review
Aug 8, 2023
Verified review
Report review
Aug 8, 2023
Verified review
Report review
Aug 7, 2023
Verified review
Great portfolio of bike goods
Report review
Aug 7, 2023
Verified review
Report review
Aug 7, 2023
Verified review
Report review
Aug 7, 2023
Verified review
Beter customer service and better information about products on the website details
Report review
Answer by bike-discount.de/en
Aug 7, 2023
Dear customer, thank you for your order and your review. We are very sorry that we obviously could not fully satisfy you. Is there anything else we can do to help you, or would you like to tell us in more detail what did not satisfy you so that we can improve? Please contact us at any time, we are happy to help.
Claims 2-5 days for delivery and it was more like 2 - 3 weeks.
Report review
Answer by bike-discount.de/en
Aug 7, 2023
Dear customer, thank you for your order and your review.
We are sorry that there seem to have been delays in shipping. I have checked your details and could see that the shipment was quickly processed by us and handed over to our logistics partner. Obviously, it took a little longer to deliver the item to your more distant delivery country, for which we apologise.
We thank you for your patience and understanding.
Aug 5, 2023
Verified review
Report review
Aug 4, 2023
Verified review
Leider ist die Verpackungstechnik nicht geeignet, in mehreren Fällen kamen die Produkte mit beschädigter Verpackung an, weil sie im Karton hin und her gestoßen wurden.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.