bike-discount.de/en

Reviews:

Delivery took almost 3 weeks

Unproper Communication: when the ordered NG tool has damaged the ordered bottom bracket was promised the replacement part. The replacement item never arrives me due to out of stock/no continue delivery.

While I am happy with the range of products, listed prices, and delivery performance, I take great issue with one very distasteful feature of your business. A significant additional fee is added when checking out. There is no explanation for this. It's not associated with any change made by the customer for destination, shipping method, etc. There is no additional line item. The prices increase between the shopping cart and the checkout screen. I can only think this is an intentionally deceitful practice to entice customers far enough down the path to a purchase that they will complete it regardless. I will try and find the same items elsewhere in future.

I find it odd, that pricing unfavourably changes when switchin countries from germany to anything else. That shouldn't be the case, not within EU. Returns polisies are not thoroughly explained for "out of Germany" buyers. Sizing guides are missleading as they are german and not standard european. i.e. among other products bought a speedo swimsuit - german size 34 turned out to be XS (UK size 8) and not S (10) international.

pacco arrivato ma non corrisponde assolutamente con la descrizione

I have been sent the cycling shoes instead of an aero helmet. They have been dragging their feet asking me to send back the shoes before they can send the helmet, wasting my time when they are the ones making the mistake. 3 weeks after the shipment, still no helmet, the money is in their account though. Disappointed.

Advise oversea clients of ‘net cost’ during checkout!!!

My order was too late. The estimated delivery time in the site was 4-7 days but the orded was delivered in me about 2 weeks later.

Improve the skills of the mechanics. Be more careful to avoid aesthetic damage during assembly and handling. Tighten QC. Shorten the support response times and be honest when replying. If someone in management is really interested, contact me directly. I'm willing to detail my feedback in a professional manner. I consult on business processes for a living.

Very bad customer service. Slow and expensive shipping

It is my belief that the site sold a bike it did not have and I waited 10 days for an update before deciding to cancel my order.

Order management can be improved. It would be very useful to be able to cancel an order before it was shipped , or be able to add or remove items from the order.

My item was sent by another shipping company and I could not find the package. Wasted money and time. I wrote to support, but they didn’t answer me. Terrible service. Order 23012400654

I tried to cancel an order two days before it shipped and you refused to allow me to do it, even before it shipped. Your departments are too isolated from each other, it should have been a simple phone call to the shipping department and its obvious nobody really cares to do things properly for the customer. Its funny, my background is German, and I thought the germans had more integrity than this. Overall a very poor experience. Good luck

Ordered my ebike 22 days ago. No bike yet

Delivery time incredibly long, more than 24 days. No willingness to compensate.

Product availibity and price looks good. But compared to other sellers, the price is too high for shipping. Normally most of the websites have a limit in the amount of purchase and here it seems like there is nothing like that. Same rate for 1EUR item to 1000EUR item.