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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Fast delivery, fast response to all of my questions, no problems with payment.
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3 days ago
Verified review
These should be the standard of every e-shop
Detailed description of the products, great price, prompt delivery.
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3 days ago
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Fast delivery, good prices
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3 days ago
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3 days ago
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3 days ago
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3 days ago
Verified review
Excellent service, never had any issue.
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3 days ago
Verified review
Delivery problems with DPD
Never had delivery problems before when using DHL.
First order delivered using DPD went really bad.
The customer support at Bike-Discount handled it very well but in my opinion Bike-Discount should reconsider their partnership with DPD.
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Answer by bike-discount.de/en
2 days ago
Dear customer, we are very sorry that you have apparently experienced inconvenience with the delivery of your shipment. We are pleased that our customer service was able to help you. I will be happy to pass on your feedback regarding our logistics partner internally. I would also like to let you know that you can choose between different logistics partners during the process of ordering. Please feel free to contact us at any time if you have any further questions.
3 days ago
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3 days ago
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Perfect!!
.. no issues
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3 days ago
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3 days ago
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3 days ago
Under review
poor service, even prevaricator !!
Recived second hand rockshox fork cutted with scratches, more than half year with this issue....sent it back they no collect this, need to shipping again. They didn't even really apologize !!
Other sites like bike24 or R2 its not happened ever fact. working with them more then 10 years....
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Answer by bike-discount.de/en
2 days ago
Dear customer, we are sorry that you have apparently experienced some inconvenience. I have checked your details: we have done our best to help you. I would like to give you a hint: our customer service is always happy to receive respectful and friendly communication. Unfortunately, a return from your country of delivery may take some time due to customs formalities. As far as I have been able to see, your problem has now been resolved, and we have been able to fully resolve your concerns for this order, which you have provided here as a reference. If there is anything else we can do for you: We are happy to help you at any time.
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