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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Great variety of components, great selection of clothing,
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Aug 21, 2023
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Very poor customer service, okay prices but prat you don’t have to contact them or expect a polite reply.
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for the feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Great prices and quick shipping but shipping box was kinda flimsy and was apparently reinforced with tape on the bottom but it held together and everything arrived undamaged.
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Aug 21, 2023
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Delivery can be little bit faster.
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Aug 21, 2023
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Aug 21, 2023
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Aug 21, 2023
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Poor customer support. I have placed an order 3 weeks ago and since then I am waiting for the package to arrive. No interest whatsoever to resolve the issue.
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and delivered to you in a timely manner. We are sorry that it is taking a little longer this time. We will take care of a solution as soon as possible. Thank you for your understanding.
Aug 20, 2023
Verified review
The shop and service is good overall, and of course we all shop here because of the price.
The only down side is that they use the worst possible shipping solution for overseas and don't offer any express service.
Standard DHL can take more than 3 weeks to ship something. I had packages from China that arrived faster.
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Aug 20, 2023
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Aug 19, 2023
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Very good, only sending the ordered items could be faster.
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Aug 19, 2023
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Everything was OK
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Aug 19, 2023
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Faulty products
Ordered 2 headsets for my bikes. But after installing them i noticed there is a manufacturing problem, leaving a gap between the bearing race and top cap. I have contacted bike-discount but they have been anything but helpful.
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Answer by bike-discount.de/en
Aug 21, 2023
Dear customer, thank you for the feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Aug 19, 2023
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Aug 18, 2023
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Aug 18, 2023
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Aug 18, 2023
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Aug 18, 2023
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Aug 17, 2023
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Aug 17, 2023
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I ordered the articles 3 weeks ago and I still haven”t recieved any parcel😳
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Answer by bike-discount.de/en
Aug 18, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and have been delivered to you in a timely manner. We are sorry that you do not seem to be completely satisfied. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Aug 17, 2023
Verified review
Good prices and availability. The return process however is a bit cumbersome.
Also shipping abroad could be faster. Overall I recommend bike-discount.de
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