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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Quality and prices of the products is very good. For some reason the final prices at the checkout were slightly higher than what they were listed. Delivery was fine, but the tracking information did not update (obviously, this isn’t BD’s fault).
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Sep 7, 2023
Verified review
Fair - Good
Good prices, good service... But no free return policy for Croatia, and more expensive shipping than other shops.
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Sep 7, 2023
Verified review
Good prices and service
Delivery was slighty delayed
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Sep 7, 2023
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Answer by bike-discount.de/en
Sep 7, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Sep 6, 2023
Verified review
Handle bar was wrong diameter supplied. Package says 25 mm (which is what I ordered), however, I got 32mm. Pls refer to picture.
Seems like it is not so easy to return items.
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Answer by bike-discount.de/en
Sep 7, 2023
Dear customer, thank you for your order and feedback. We sincerely apologise if we have made a mistake. We will of course help you further. I see that you have already registered a return. If you are having difficulty completing the returns documents, please contact us: We will be happy to help you at any time. Thank you for your understanding.
Sep 6, 2023
Verified review
Good products at good prices, the only thing that would make it better would be to not use Parcelforce, their delivery is awful. Use DHL or DPD instead
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Sep 6, 2023
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No option to avoid home delivery. I prefer pick-up point / several days faster.
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Sep 6, 2023
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Sep 5, 2023
Verified review
I've bought cycling equipment on 3 occasions and had no problem with 2, however one order was lost. I do not know what happened to this day, the store is blaming the courier and the courier is blaming the store. I had to chase both and got little help from the customer service team. I was sent from one person to another and after a month I was told to apply for a refund , in writing! When everything works, the store does what it's supposed to, but when you encounter an issue you' re alone.
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Answer by bike-discount.de/en
Sep 6, 2023
Dear customer, thank you for your order and feedback. We are of course very sorry that our logistics partner seems to have had difficulties with the delivery. I have checked your details and see that we have subsequently delivered the item to you. Of course, we are always happy to help you with any difficulties that may arise. However, please understand that we have had to make enquiries with our logistics partner, and they require a sworn statement, that the shipment was not delivered. We appreciate your understanding and your patience.
Sep 5, 2023
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Sep 4, 2023
Verified review
It's a great shop. Has its flaws in customer service area though...
It's a great shop when it comes to the variety of goods, choice of parts/brands etc. However, the customer service sometimes lacks responsiveness. Some rather simple inquires take quite a long time to be answered. Their response time is slightly better when the communication is in German.
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