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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Service is great, prices too but shipping to Slovakia after recent raise is a bit expensive.
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Sep 26, 2023
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Sep 26, 2023
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Sep 26, 2023
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Customer service has to improve ...
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Answer by bike-discount.de/en
Sep 28, 2023
Dear customer, thank you for your order and your review.
We are sorry that it seems that we could not fully satisfy you. I have checked your information: we have offered you several solutions. Unfortunately, we cannot offer an advance replacement in every case. We need the defective item to be able to check this item for the claimed defect. Thank you for your understanding.
Sep 26, 2023
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Sep 26, 2023
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Sep 25, 2023
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Sep 25, 2023
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Items as described. Slow and expensive delivery.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and feedback.
We are sorry that our logistics partner took 2-3 days longer than expected to deliver to your more distant country. We are pleased that you are benefiting from our low prices and excellent selection. Unfortunately, in order to continue to offer you the best prices possible, we cannot offer free shipping to all countries. However, we regularly review our options and ensure that we offer fair conditions to our customers. Our shipping policy for your country of delivery can be viewed transparently on our website at any time prior to purchase. We would therefore like to thank you for your understanding and hope that you will enjoy the products you have ordered.
Sep 25, 2023
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Great and wide collection and bike related stuff. A bit expensive shipping.
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Sep 25, 2023
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Sep 24, 2023
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Sep 24, 2023
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be faster
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Sep 24, 2023
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Articles missing, expensive shipping
Often you have some articles for short period of time. When i find something i would like to order, 2 days later i decide to order and that article is not available any more...
VAT and shipping to Croatia is very expensive.
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Sep 23, 2023
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I ordered a package from the company on September 2nd from Hungary, which was handed over to DHL on the 5th, then the next day on the 6th I received the last notification, which was more than two weeks ago! Since then, the order status has not been updated, the package is still in Germany. I wrote to them again on Wednesday but have not yet received a reply. There is no indication anywhere on Bike-Discount's website that it can take that long. I already ordered from another German webshop and received it within a few days. I'm still waiting, though not with much hope. Hopefully it will arrive at some point. For me, in this form, this transaction has been a disappointment so far. The company has great prices, the selection is huge, that's why I'm sorry that it's turned out like this so far.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are very sorry that there seem to be delays in shipping with our logistics partner. I could see that our service department is already in contact with you. Now I will arrange for an investigation to be initiated. Of course, I would like to assure you that we will help you in any case. Thank you for your understanding and patience.
Sep 22, 2023
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Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
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