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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Some more varied products in the cleaning department, more stickers/wraps, and more diverse clothing
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Aug 31, 2023
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Aug 30, 2023
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Aug 30, 2023
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Aug 30, 2023
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Aug 29, 2023
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Aug 29, 2023
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Uncompetitive returns policy
I ordered a bottom bracket tool from Bike-Discount.de, as I like to support smaller retailers. When the tool arrived, it would not stay engaged when high torque was applied. Hence I returned the item as being unfit for purpose. I was surprised to then be charged for the full return postage, as the nature of internet shopping is that you cannot test the goods before receipt. Other online bike retailers do not charge for returns and yet have quite similar prices to Bike-Discount. I will not be shopping at Bike-Discount again; what will you do?
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Answer by bike-discount.de/en
Aug 30, 2023
Dear customer, thank you for your order and your review.
We are pleased that you enjoy taking advantage of our wide selection and excellent prices. In order to be able to continue to guarantee this to all our satisfied customers, we kindly ask for your understanding that we unfortunately cannot offer free returns for all countries. We would like to point out that you will find our return conditions transparently displayed on our website.
May we help you in any way? Please feel free to contact us at any time if there is anything else we can do for you. We appreciate your understanding.
Aug 29, 2023
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Good prices. Short return period of 14 days.
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Aug 29, 2023
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Aug 29, 2023
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Aug 29, 2023
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Advance payment procedure takes wheey too long to be comunicated between your accountant and shipping staff in company
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Aug 29, 2023
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I would have given 5 stars but for the minimum purchase spend for shipping to the UK. I happened to be travelling to Germany where I could buy the items I needed for no delivery cost. Otherwise, everything else perfect
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Aug 28, 2023
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Aug 28, 2023
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Laaja valikoima ja nopea toimitus
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Aug 28, 2023
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Aug 28, 2023
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Few months wrestling with clear case(s). No more, never.
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Answer by bike-discount.de/en
Aug 29, 2023
Dear Customer,
Thank you for your order and feedback. We are of course very sorry that you were not completely satisfied and we apologise for any inconvenience. Even we sometimes make mistakes.
I have checked your information: unfortunately we could not meet all your requirements. We hope you will understand that proportionality must be maintained.
We are always happy to serve our customers, so please remember that our staff appreciate respectful and courteous communication.
We thank you for your understanding.
Aug 28, 2023
Verified review
Everything from purchasing, pricing and variety of products was great. My only complain is very expensive shipping cost for Croatia. In case that shipping costs were lower, probably will purchase more stuf often..
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Aug 28, 2023
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Aug 28, 2023
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Bike order
Ordered a bike and it was delivered to my door. Everything went fine.
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Aug 28, 2023
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The item i ordered showed signs of previous use. I was offered a credit of €10, which didn’t even cover the postage cost. In my view the credit didn’t make up for the fact I received a used part. In future i will look elsewhere for my items.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Corresponding difference amounts have already been refunded to you. Is there anything else we can do for you? Please feel free to contact us.
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