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Top positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your order and your feedback.
We are sorry that you were not completely satisfied.
I have checked your details: we processed your order within one day and passed it directly to our logistics partner. It took them only a few days to deliver the parcel to your more distant delivery country. We were well within the delivery time we state in our shop.
We therefore thank you for your patience and kindly ask for your understanding.
Jul 13, 2023
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Offer free delivery and drastically improve your returns policy which is absolutely atrocious
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Answer by bike-discount.de/en
Jul 15, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our policy.
Jul 13, 2023
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Jul 13, 2023
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Faster delivery would be nice
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Jul 13, 2023
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Jul 13, 2023
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Jul 13, 2023
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Great choice and great services
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Jul 13, 2023
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Jul 13, 2023
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Jul 13, 2023
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Fast delivery and correct price
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Jul 13, 2023
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Jul 13, 2023
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Jul 13, 2023
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Jul 13, 2023
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deception
If you sell goods with DHL shipment then send it with DHL not some other shipping company.
I had shipped to me one order last year and one this year, that I payed for DHL shipment still I got them delivered from post service that charge extra and took long long time to delivered. This was not mention at the ordering web page.
When I order from Amazon then I pay for DHL shipment and get delivered from DHL in short time, with no extra charge except the tax.
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review.
We are sorry that there was any inconvenience. We would like to explain the following: We ship (among others) with DHL and in this case the shipment is handed over at the border to the local post office for further delivery. If DHL brings the shipment to the door, it is an order with DHL Express. We do not currently offer this, but this is in planning. The "fees" you have paid will probably be customs duties, which are payable when ordering to your country of delivery. This is required by law, and we point this out on our homepage. We therefore kindly ask for your understanding. Is there anything else we can do for you? If you have any further questions or suggestions, please do not hesitate to contact us.
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