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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your order and your feedback.
We are sorry that you were not completely satisfied.
I have checked your details: we processed your order within one day and passed it directly to our logistics partner. It took them only a few days to deliver the parcel to your more distant delivery country. We were well within the delivery time we state in our shop.
We therefore thank you for your patience and kindly ask for your understanding.
Jul 13, 2023
Verified review
Offer free delivery and drastically improve your returns policy which is absolutely atrocious
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Answer by bike-discount.de/en
Jul 15, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our policy.
Jul 13, 2023
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Jul 13, 2023
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Faster delivery would be nice
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Jul 13, 2023
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Jul 13, 2023
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Jul 13, 2023
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Great choice and great services
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Jul 13, 2023
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Jul 13, 2023
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Jul 13, 2023
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Fast delivery and correct price
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Jul 13, 2023
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Jul 13, 2023
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Answer by bike-discount.de/en
Jul 14, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. May we still help you in any way? Please feel free to contact us via our contact form.
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