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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
kuljetusyhtiö toimii tosi hitaasti, tilauksesta - kotiin kesti 3 viikkoa.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your comment.
I have checked your details. We did indeed take a little longer due to a regional holiday and a high volume of orders, but we are usually faster. However, we have now made up for the delay. We apologise and thank you for your patience. If there is anything else we can do for you, please don't hesitate to contact us at any time.
Jun 20, 2023
Verified review
customer service is poor comparing to other retailers. i had better experiences with r2-bike and bike24 and canyon. so improve customer service.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear Customer,
Thank you for your order and your review. I have reviewed your case. We are of course sorry that we were not able to fully
However, our customer service has acted correctly. For reasons of sustainability, we do not discard items that can be repaired or recycled. The responsible use of resources is an important concern for us. In addition, in most cases, we depend on you to provide us with the defective item so that we can send it to the manufacturer for inspection. We therefore kindly ask for your understanding.
Jun 20, 2023
Verified review
Order issues
I had an issue about my order. I asked for an investigation about my order and customer service responded quickly
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