Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.
Report review
Answer by bike-discount.de/en
Apr 18, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Apr 17, 2024
Verified review
Report review
Apr 17, 2024
Verified review
Report review
Apr 17, 2024
Verified review
Report review
Apr 17, 2024
Verified review
Report review
Apr 17, 2024
Verified review
Report review
Apr 17, 2024
Verified review
Report review
Apr 17, 2024
Verified review
Report review
Apr 17, 2024
Verified review
Report review
Apr 16, 2024
Verified review
Delivery is expensive.. I am waiting so long to get package
Report review
Answer by bike-discount.de/en
Apr 17, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 16, 2024
Verified review
Report review
Apr 16, 2024
Verified review
Report review
Apr 16, 2024
Verified review
Very slow shipment
Month passed and bike is not yet even shipped. Is it a scam?!
Report review
Answer by bike-discount.de/en
Apr 17, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Apr 16, 2024
Verified review
Ok
Report review
Apr 16, 2024
Verified review
Transport/shipment, it would be very positive if the carrier provided an indication of the expected delivery date. I never know when we will be able to receive the order, it depends on the freight forwarder.
Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop
Report review
Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 15, 2024
Verified review
Report review
Apr 15, 2024
Verified review
Excellent online bike shop
Good choice of products, good pricing and delivery as promised
Report review
Apr 15, 2024
Verified review
Ordered two bikes three weeks ago. I’m not getting info about delivery nor answers on mail. Tried to call them today, 17:20. None answered.
Report review
Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.