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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The shipper they use doesn't process shipments to the US very well. It's been over 3 weeks since my order - a simple freehub - and I still haven't received it. I've ordered product from the UK, Germany, China and elsewhere outside the US and never had it take so long.
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Answer by bike-discount.de/en
Jun 29, 2023
Dear customer, thank you for your order and feedback.
Please accept our sincere apologies for any inconvenience. We are shipping the items to your country with one of the best logistics companies in the world. Unfortunately, it takes a little longer due to the different means of transport and customs clearance. The tracking system will tell you that your package should arrive soon. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and patience.
Jun 28, 2023
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Goog prices, huge selection and fast shipping.
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Jun 28, 2023
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great service, easy and friendly
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Jun 28, 2023
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Good and quick service
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Jun 28, 2023
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Jun 28, 2023
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Jun 28, 2023
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Pretty good all in all
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Jun 28, 2023
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Jun 28, 2023
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Great service! Fast delivery to Sweden. Would be better if provide low budget delivery service
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Jun 28, 2023
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Tudo perfeito, apenas o transporte um pouco demorado.
Quick delivery to Denmark, maybe the freight should be free over ie 100 euros, that could give the 5 star
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Jun 28, 2023
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Fast delivery
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Jun 28, 2023
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Order status and refunding issues
When everything is in stock the itemes are shipped very fast. BUt if something is missing you have no info about that in order status page.
It would be nice to have status per item and also posibility to remove items from order if it takes too long to get them.
Second thing is refunding if you cancel some items via email/phone. You get email with instructions to transfer money directly on bike-discount bank account. I did that. But then the next day you try to charge my credit card again. The information about refund/payment should be more clear and possibly without double chargin. Or just refund the amount for removed items.
Kind regards
Roman
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