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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Poor packaging in combination with "bike discount" in big letters on the tape is inviting thieves to take valuables out of the box. On a previous order, my package just disappeared in transit and it took over 2 months to be reimbursed.
Prices for components are still very competitive.
in conclusion: good for components, but to be avoided for valuables like gps devices or watches.
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. I will be happy to pass on your feedback internally. May we help you in any way`You are very welcome to contact us at any time if there is anything else we can do for you.
Jul 14, 2023
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Jul 14, 2023
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Using bed postal service ruins total score of the experience. Bring back dpd!
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Jul 14, 2023
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One Saddle bag is Not like discribed Cube Pro XS. In web shop photo is 2 stripe, reality is one. I can't for free change it. Why?
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Answer by bike-discount.de/en
Jul 15, 2023
Dear customer, thank you for your order and your review.
We are sorry that you are not completely satisfied. I have checked your request.
In fact, the item in your photos corresponds to the ordered item, which we also offer like this in our store. Also with our competitors this article is offered in the same way. So there is no mistake here. Please note that the article is available in different variants. Of course, you as a customer have a right to return within the withdrawal period. However, in this case you bear the return costs from your country of delivery. We inform about this transparently in our store. Therefore, we kindly ask for your understanding.
May we help you choose the right product? You can contact us at any time, we will be happy to help you.
Jul 13, 2023
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Jul 13, 2023
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Customer Feedback
Parts are easy to find on the website
To allow Payment with ideal would improve the service
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Jul 13, 2023
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Jul 13, 2023
Verified review
Overall, slow shipping.
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Answer by bike-discount.de/en
Jul 15, 2023
Dear customer, thank you for your order and your feedback.
We are sorry that you were not completely satisfied.
I have checked your details: we processed your order within one day and passed it directly to our logistics partner. It took them only a few days to deliver the parcel to your more distant delivery country. We were well within the delivery time we state in our shop.
We therefore thank you for your patience and kindly ask for your understanding.
Jul 13, 2023
Verified review
Offer free delivery and drastically improve your returns policy which is absolutely atrocious
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Answer by bike-discount.de/en
Jul 15, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our policy.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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