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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Shipping took more than expected but good packaging and reliable company.
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May 29, 2023
Verified review
Great and fast delivery
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May 29, 2023
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Accuracy.
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May 29, 2023
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Great service and good prices
Cheap, quick delivery (for me being in Denmark), no issue returning when I bought something wrong.
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May 29, 2023
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May 29, 2023
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Good price, clear product description, quick delivery.
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May 29, 2023
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This was my second purchase and again I am totally pleased with the whole service. Transaction went without any problems. Very fast shipping. And merchandise was 100% conform to th e descripion provided. Definitely this will not be my last order in bke-discount.de :-).
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May 28, 2023
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May 28, 2023
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JUST LIKE THAT
I entered the site, ordered, they came quickly. And all this at a SUPER PRICE!
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May 28, 2023
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May 28, 2023
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Delivery has been stuck in DHL parcel center Germany for soon 3 weeks. NO support from DHL why delivery not sent. Alternativt contacting seller the informera the will stsrt an investigation, though NO answer yet one week after I asked them to help. No delivery, poor support.
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Answer by bike-discount.de/en
May 30, 2023
Dear Customer,
Thank you very much for your review. I have reviewed your case. Your order is on its way and is being processed for onward shipment. Please note that delivery to your country may take a little more time. Unfortunately, we have no direct influence on this. You have contacted our customer service, and we have already replied to you. In parallel, we have commissioned an investigation with the logistics partner and will get back to you as soon as we have an answer. In the meantime, we are always available for further questions. We thank you for your patience and understanding.
Could not recommend. Delivery ended up being 30 days, should have been max 18 days. Not because of shipping company.
Bike (their own brand) had loose linkage axle bolt behind front sprocket. I missed it also on bolt check. For someone who put this linkage together; You had one job... It just fell off, all other bolts have been tight.
They promised refund for long delivery, havent got it. It has been over a week now.
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Answer by bike-discount.de/en
May 30, 2023
Dear customer, thank you for your feedback.
We are sorry that you were not completely satisfied, and we apologize deeply for the inconvenience. I could see from the review that you are already in contact with our customer service, and you have already found a good solution. Is there anything else we can do to help you? Please feel free to contact us again at any time via our contact form. We hope that we can convince you of our quality in your next order. Thank you for your understanding.
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