Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Good selection of products. You postage fees are expensive compared to other online-shops
Report review
Jun 15, 2023
Verified review
Great prices, slow shipping
Great prices, but the slowest shipping ever. Takes 3 weeks to hand the package to DHL and even then sends only the bike itself. Need to wait even more for all parts
Report review
Answer by bike-discount.de/en
Jun 16, 2023
Dear customer, thank you for your order and your review. We are pleased that you are happy to benefit from our good prices. I have checked your information: You are right: due to the public holidays and a high volume of orders, we were unfortunately temporarily a little behind schedule and our logistics partner also took longer to deliver. We therefore apologise for the inconvenience and kindly ask for your understanding.
If we can still help you in any way, please do not hesitate to contact us at any time.
Jun 15, 2023
Verified review
Report review
Jun 15, 2023
Verified review
Report review
Jun 15, 2023
Verified review
Ordered Shimano received Clarks
Advertised bike setup included Shimano BR-MT200/UR300. Received Clarks Clout 1.
Sellers response: "Due to the Covid-19 pandemic and the associated ongoing disruptions in global supply chains, individual illustrations and equipment lists may differ from the delivered bicycles. The manufacturer reserves the right to replace certain components with qualitatively equivalent ones."
Report review
Answer by bike-discount.de/en
Jun 15, 2023
Dear customer, thank you for the order and the evaluation.
We are sorry if you were not completely satisfied. We can assure you that we ourselves are not satisfied with the situation, but unfortunately it is beyond our control to influence this. Therefore, we already point out this fact to our customers on the article. We kindly ask for your understanding. Is there anything else we can do for you? Feel free to contact us at any time if we can still be of assistance.
Jun 14, 2023
Verified review
Report review
Jun 14, 2023
Verified review
Wrongly advised by BD
I’m a bit disappointed that I requested help via the contact us on the website and I bought the exactly part the person asked me to and unfortunately it was the wrong part. I found out how hard it is to return an item and the worse part, I was told I have to pay for the item to be returned from Ireland to Germany as well pay another 10 euro to deliver another part, this time the correct one. It would be a surprise but BD should have stepped in and assumed the mistake as helped me out.
Report review
Answer by bike-discount.de/en
Jun 15, 2023
Dear customer, thank you for your order and your review.
We are sorry that the item was not the right one after all. Nevertheless, we kindly ask for your understanding that we can not always advise suitable. The consultations are always dependent on the information that we receive from the customer, and it is missing in individual cases also once crucial aspects to be able to advise appropriately. Unfortunately, we do not offer a return label for your country of delivery. However, I could see that we have accommodated you with the cancellation period so that you can return the item from another location with cheaper postage.
Thank you kindly for your understanding.
Jun 14, 2023
Verified review
Report review
Jun 14, 2023
Verified review
Report review
Jun 14, 2023
Verified review
Report review
Jun 14, 2023
Verified review
The order was in transit for too long, not your foult at the end, but DHL using HP for local dispaching is bad....
Report review
Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and for your feedback, which I will gladly pass on internally. We are of course sorry for the inconvenience. Is there anything else we can do to help you? Please feel free to contact us at any time. Thank you for your patience and understanding.
Jun 14, 2023
Verified review
Report review
Jun 14, 2023
Verified review
Report review
Jun 14, 2023
Verified review
Report review
Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 14, 2023
Verified review
Report review
Jun 13, 2023
Verified review
Delivery time was as mentioned on the webside.
Report review
Jun 13, 2023
Verified review
Very happy with the bike but delivery was slower than advertised
Great bike for a good price. Packaging and pre-assembly was all in order.
Delivery took a bit longer than advertised: 23 instead of the 18 days stated on the website. That's not too big of a problem and when I asked for an update the reply was very quick. Still I would've liked communication about the delivery date to be more proactive.
Report review
Jun 13, 2023
Verified review
Very easy to do shopping with you. Good as I was recommended.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.