Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Customer service is horrible.
TLDR; choose another company.
They are rude and they could not keep up what they promise and when asked after, the just ignore your messages.
When I started to handle case through PayPal, they tried to convince me to close case "because they cant make refund if case is open".
Do not fall for that !!
This is second order in a row, that had problems (first was 2-star feedback May 28, 2023).
They answered to my earlier feedback "...contact with our customer service, and you have already found a good solution". That solution ended up being PayPal... Lesson learned after second order, shame on me ?
Report review
Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review.
I went through your case and looked at all the emails you exchanged with our customer service.
Yes, you are correct, this delivery took a little longer than we stated and not everything was in order.
This is not up to our standards and for that we apologize so much!
But even though we are proud to be able to satisfy the vast majority of our customers as reflected by the many good reviews, even with us or with our logistics partner in individual cases something goes wrong. This is regrettable, but unfortunately not 100% avoidable.
Our service staff was continuously friendly and committed in contact with you and did everything to offer you a good solution for the situation. Nevertheless, we are unfortunately unable to pursue every compensation request and sincerely ask for your understanding. Proportionality must be maintained here as well.
And one more friendly note: our service staff is just as happy as our customers to receive friendly and appropriate communication. We thank you very much for your patience and understanding.
I know it's hard to influence, but faster deliveries (especially abroad).
Report review
Jun 18, 2023
Verified review
Service is generally good, bit disappointed having had to send clothes back as the size was way too small, have hoped for feedback but as yet nothing
Report review
Jun 18, 2023
Verified review
Report review
Jun 18, 2023
Verified review
Report review
Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Jun 17, 2023
Verified review
Report review
Jun 17, 2023
Verified review
Report review
Jun 17, 2023
Verified review
Everything was smooth, just the packing of the parcel could’ve been a bit quicker (5 days to ship).
Report review
Jun 16, 2023
Verified review
Bosch e-Bike tools give a headache
I bought a tool for my Bosch e-Bike engine that did not fit although the description said it would. I got it refunded without having to srnd back the wrong tool, but unfortunately I still can't find anyone who knows the right tool. Even my bike manufacturer doesn't know!
Report review
Jun 16, 2023
Verified review
Good selection of products. You postage fees are expensive compared to other online-shops
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.