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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
You have send me a request for review before I received my order ¯\_(ツ)_/¯
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. I recognize your order as delivered. Is there anything else we can do for you? You are welcome to contact us via our contact form or e-mail. Thank you for your understanding.
Jun 5, 2023
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Jun 4, 2023
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Return conditions via post are very penalising to the consumer
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Jun 4, 2023
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Shipping from DE to DK more than 10 days. Support was rude. No doscount as an apology. How did this website became so low on customer service??
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 4, 2023
Verified review
Very bad experience with bike discount! When we order and pay the product their web showe "on stock". After 4 days we got email that the product (DuraAce brake set) is not in stock....And bla bla bla, so hiw sorry they are. Very very unprofessional, not shame to say criminal. They are selling the air in such cases we may conclude. We explained this bad experience to our Rog cycling club in Ljubljana and reccoment to avoid bike discout.
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Answer by bike-discount.de/en
Jun 6, 2023
Dear Customer. Thank you for the feedback. We apologize for the inconvenience. In individual cases, you may be able to order an item that is no longer in stock, but is still listed as "in stock" on our website. This may be due to various reasons, including the fact that it takes some time to transfer the new stock levels between the stock management system and the online store.
Jun 4, 2023
Verified review
Great seller, but...
I am happy with the purchases I made from this seller but the return/exchange process should be simplified.
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Jun 4, 2023
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Jun 4, 2023
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Jun 4, 2023
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Good assortiment and prices are ok.
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Jun 4, 2023
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Jun 3, 2023
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Jun 3, 2023
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Scam! Bought a groupset and received an empty box. Customer service is an absolute joke to deal with and not helpful at all.
Update: Received refund, but only after threatening to take the issue to credit card company. Didn't even receive apology. Wouldn't call it exactly amicable, but they have to try to make themselves look good. Can't recommend bike-discount.de to anyone
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Jun 2, 2023
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Difficult to understand order status
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Jun 2, 2023
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Sending empty packages to customer
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, thank you for your feedback. Your case is under review. We will contact you again to make sure you get the right solution. Thank you for your understanding.
Jun 1, 2023
Verified review
Everything arrived as ordered and dispatched promptly.
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Jun 1, 2023
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Jun 1, 2023
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My order is lost at DHL.
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Answer by bike-discount.de/en
Jun 1, 2023
Gentile cliente, grazie per il suo feedback. Ci dispiace molto che ci siano stati problemi con la spedizione. Abbiamo già avviato un'indagine con il nostro partner logistico. Naturalmente la informeremo immediatamente non appena riceveremo una risposta. Nel frattempo, non esiti a contattarci in qualsiasi momento. Grazie per la vostra pazienza e comprensione.
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