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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Very bad they don’t respond to my emails after I asked for help 4 days ago without answer
because I have a parcel stuck in a DHL pick up point and when I did go the pick up pint said they don’t have it so I’m waiting for my 591 euro parcel 2 weeks now and they don’t bother at all
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused by our logistics partner. We have of course responded to your query, but we kindly ask for your patience and understanding: with us, real customer service staff are happy to help you, not chatbots. It may therefore take a little time for us to reply.
The facts of the matter: In your country of delivery, the postal service went on strike and unfortunately took some time to clear the backlog. We understand very well that this was inconvenient for you. Unfortunately, however, we cannot influence this circumstance. I have checked your details and have seen that you have been able to accept the shipment in the meantime. If there is anything else we can do for you, you are always welcome to contact us again at any time. We hope you enjoy the items you have ordered.
Cheaper than the other online cycling store. Just a week to wait for the parcel.
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4 days ago
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4 days ago
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Your service 🙂
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4 days ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
4 days ago
Verified review
Excellent service! Good communication. In the middle of the order managed to change to another bike I wanted more.
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4 days ago
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very well ordered store, good choise, good value
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4 days ago
Under review
I pay for DHL Shipping €15, and I received my package after 15 days!
They don’t even answer to my email for that…
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you very much for your order and your review. We are very sorry that there was a slight delay in shipping. However, I have checked your details: the shipment arrived much earlier than 15 days after you placed your order. We appreciate your patience, and we hope you enjoy the products you ordered.
4 days ago
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4 days ago
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4 days ago
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4 days ago
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4 days ago
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4 days ago
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4 days ago
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your order and your review. Is there anything else we can do for you? You can reach us at any time via our contact form, we are always happy to help.
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