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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I came to bike-discount to order some parts and overshoes. Unfortunately, I don't know if and how the overshoes would fit over my shoes, so I ordered several so I could see their quality, but also to see if they would fit (EUR49).
After ordering, I received an email a few days later stating I can't order so many overshoes to simply send back to the store. I was told to remove several overshoes from my order. I'd never experienced this kind of treatment in my life.
I removed two pairs of overshoes, and eventually after two weeks, my order was shipped.
In the mean time, the overshoes I removed my order, i ordered from elsewhere. After receiving and examining all of the overshoes, I went with a pair that I had removed from my bike-discount order - whoops!
I was forced to go shop elsewhere, and as a result bike-discount lost out. As a result, I would rate their customer service as not up to a good standard. Learn to appreciate your customers instead of forcing them into the arms of your competitors.
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. Unnecessary returns cause a high consumption of resources. We would like to make our contribution to climate and environmental protection: In terms of sustainable action, we try to walk a mindful path together with our customers. We are happy to advise our customers in advance. We are grateful for your understanding.
May 17, 2023
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May 17, 2023
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I love variety of products, and good prices. What they could improve is delivery time, it takes even a week to deliver it should be 24h. Furthermore I would love to see possibility to modify the order before it has been shipped.
If the shipping fee for international cargo becomes cheaper...
I think that the quick and appropriate response typical of a German company is truly impressive. In other words, if the shipping fee for international cargo becomes cheaper, the evaluation will be further improved.
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May 16, 2023
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Great selection of products and fast delivery!
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May 16, 2023
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Delivery can be quite slow
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May 16, 2023
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May 15, 2023
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May 15, 2023
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May 15, 2023
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The quality of the product of Radon was nice. The delivery time of the package was a little delayed.
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