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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Order was fine
But now my fingerless gloves has been burst at the sewing point
What should doing now
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Jun 10, 2023
Verified review
Poor delivery
When we made order, delivering was 5-7 days and now it has taken 22 days (15 working days) and we still not know were the bike is coming…
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Answer by bike-discount.de/en
Jun 12, 2023
Dear Customer,
Thank you for your order and your review. We are sorry for the inconvenience caused. I have checked your case and found that the order was delivered to you today. If there is anything else we can do for you, please feel free to contact us at any time via our contact form. Thank you for your understanding.
Very happy with the pricing and products I received.
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Jun 8, 2023
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Jun 8, 2023
Verified review
On time and in right shape , but delivery service delivered next door without leaving a note or sending an email.
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Jun 7, 2023
Verified review
parts not arrived after three weeks. Terrible customer service
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer,
Thank you for your review. Your order is already on its way. Please note that delivery to your country may take a little longer. I have forwarded your request to our night research department and they will get in touch with you. Please feel free to contact us at any time via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Jun 7, 2023
Verified review
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Jun 7, 2023
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Jun 7, 2023
Verified review
Problems getting packets to Finland with proper packet information. My house has a pin code which is not delivered and also phone number missi g.
Customer service not good either. Last time I cancelled few wrong items, but they sent them anyway and I cannot return them without paying.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. Unfortunately, for technical reasons, it is no longer possible for us to cancel the order if it is already being processed in logistics. We kindly ask for your understanding.
Jun 7, 2023
Verified review
The order took almost two weeks to process from date of purchase. Feedback via email was non existent and had to wait for up to 20 minutes to speak to someone at the call centre.
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Answer by bike-discount.de/en
Jun 7, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.
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