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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
They do not have a vat scheme in place, unlike many other competitors, so orders coming into the UK will get caught up in customs and will attract duty charges and fees. When the fees are factored in, any apparent cost saving is soon evaporated. Great range of products that are not available as a one stop shop elsewhere so probably worth the hassle.
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May 31, 2023
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out-of-stock product did not become available for ordering when the notice email was sent, but i needed to wait and log in later to complete the order
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May 31, 2023
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Na 18 dagen nog steeds geen onderdelen 😔
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Answer by bike-discount.de/en
May 31, 2023
Dear customer, thank you for your order and your review.
I have checked your information. Apparently, it occurs in transit through our logistics partner. Even though we cannot influence this, we apologise for the circumstances. However, we have already initiated an investigation and will get back to you as soon as we receive an answer. In the meantime, please do not hesitate to contact us at any time with further questions or concerns.
Thank you kindly for your understanding.
May 31, 2023
Verified review
Good price/performance products, only expensive shipping to some part of Europe even if you order over 250 eur. It should be free.
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May 31, 2023
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Nice prices and products
I expected faster delivery
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May 30, 2023
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May 30, 2023
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After 25 days from order i still can.t track my order on DHL site.
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Answer by bike-discount.de/en
May 31, 2023
Dear Customer,
Thank you for your order and feedback.
We apologize very much for the inconvenience. Due to several national holidays there was a small delay in processing. I have reviewed your case and could see that the ordered goods are now on their way. If, contrary to expectations, you did not receive a tracking link, please contact us so that we can assist you further.
Thank you for your understanding.
May 30, 2023
Verified review
Delivery time
Product are well enaugh described. The only thing which improvement is welcome is delivery time when shipping abroad.
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May 30, 2023
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Ingen problemer ud over det bliver postnord som står for den sidste levering i Danmark
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May 30, 2023
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May 29, 2023
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Never any problems with delivering or products
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May 29, 2023
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Good experience
Some delivery info was unclear and there was some trouble with paying through Amazon so I had to use other ways, otherwise everything was fine.
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May 29, 2023
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May 29, 2023
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May 28, 2023
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Delivery has been stuck in DHL parcel center Germany for soon 3 weeks. NO support from DHL why delivery not sent. Alternativt contacting seller the informera the will stsrt an investigation, though NO answer yet one week after I asked them to help. No delivery, poor support.
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Answer by bike-discount.de/en
May 30, 2023
Dear Customer,
Thank you very much for your review. I have reviewed your case. Your order is on its way and is being processed for onward shipment. Please note that delivery to your country may take a little more time. Unfortunately, we have no direct influence on this. You have contacted our customer service, and we have already replied to you. In parallel, we have commissioned an investigation with the logistics partner and will get back to you as soon as we have an answer. In the meantime, we are always available for further questions. We thank you for your patience and understanding.
May 28, 2023
Verified review
Note
Everything regarding ordering, paying, shipping and handling is great, simple and fast.
I just have a critic because there was an error in my last order when I received wrong item. I was reimbursed for the missing item no problem there. Just I think process of getting to the point of reimbursement could be done better.
Kr,
Danijel
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May 28, 2023
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The return is complicated from Finland.
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May 27, 2023
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Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.
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